Sunday, August 06, 2006

McDonald's employee has McRules for you

Joanna works at a McDonald's in Walker, Louisiana and she has some McRules for you to follow if you want to eat at her McDonald's!

Joanna posted "Things not to do when visiting a McDonald's" at McDonald's Talk, a Live Journal community where many McDonald's employees post their thoughts, stories, complaints and ideas about their employment at McDonald's. She has worked at McDonald's for 2 years.

Here are a few of my favorites of the 43 McRules she has posted (I've made some minor corrections to spelling and grammar):
  • Don't confuse franchises! We don't Biggie size, we don't have onion rings or nachos, and may not "Have it your way."

  • If you ordered a burger without pickles and they somehow ended up there anyway... just pick them off because that's all I'm going to do when you bring it back to me to "fix it."

  • Don't come into the lobby two minutes before we close. Chances are I've already cleaned, and it will only cause me to do unspeakable things to your (already stale) food.

  • Don't scream at me if I ask you to repeat your order... we're talking about cheeseburgers, not missiles... so calm down!

  • If you don't see tomatoes on the sandwich in the picture don't [f#@%ing] ask me to take them off. The Big Mac has been around for ages... it doesn't have tomatoes.

  • Does this look like Toys-R-Us? Who cares if your kid's got 10 of the same toy already. That's telling me you don't feed them at home enough!

  • When I hand you your food and say "Have a nice day," you better respond with a smile, a "Thanks, you too," or at least acknowledge my existence. Its called being polite people.Wow
! I'm glad she didn't elaborate on the "unspeakable things" she'd do to my food... I don't want to know! But I like her insight that people obviously don't feed their kids at home enough if they already have 10 of the same Happy Meal toy!

I don't know how important it is to follow Joanna's McRules, but it might be helpful to remember that other McDonald's employees might share her state of mind. It might help you avoid the "unspeakable!"

Joanna has also posted some photos of herself at work on her Myspace page.
Others have posted there own versions of rules like these
here and here.

UPDATE: Joanna has deleted her post and made her Myspace page private now, so the links above won't work. Fortunately I saved a text copy and I've posted a copy of her complete original list.

UPDATE2: You can listen to a radio interview with Joanna (after she was fired).


Order your copy today!


Anonymous Anonymous said...

This is a nice reminder that the kids serving your fast food think it's funny to "do unspeakable things" to it and blog their exploits at your expense. Better to buy the cheapie toys at the store and feed your kids what they call "clean food" at home.

8/06/2006 7:38 PM  
Anonymous Anonymous said...

I was expecting the author to be a teenager, too, but according to her Myspace page Joanna is 25.

8/06/2006 8:19 PM  
Anonymous Anonymous said...

Doing "unspeakable things" to food is at least a misdemeanor and perhaps even a felony if bodily harm is intended. Joanna obviously belongs in jail or in a hospital at best, certainly not working at McDonalds or somewhere else where contact with the public is involved. It's people like Joanna that give McDonalds workers and indeed all food workers a bad name, and shame on you for glorifing her illegal and sick behaviour.

8/07/2006 1:34 PM  
Blogger scaryice said...

shame on you for being an uptight asshole

8/08/2006 5:49 AM  
Anonymous Anonymous said...

After reading many stories about police officers being handed food with spit and snot in them, I do not find it funny when someone threatens to do the same at her workplace. It's not being uptight to not find this funny. It's simply gross. And the fact that it happens much too often is really gross.

BTW, I have some suggestions for her. When I ask for a "handful" of ketchup, that means I want more than 2 packets.

Also, don't roll your eyes when I don't immediately drive away after getting my food at the drive-thru. Too many times the bag is missing something or has something wrong in it. I'm staying put for the 5-10 seconds it takes to double check the order.

8/08/2006 12:27 PM  
Anonymous Anonymous said...

I notice this girl's blog is no longer available. I hope the people at McDonalds turned her over to their legal dept. As for the obviously young people who think we're uptight, they'll think differently in a year or two. It's called maturity, and it means you don't want some prissy brat spitting on your food.

8/08/2006 5:44 PM  
Anonymous Jayjay said...

1 - Your 'restaurant' stole the ideas from other chains. Don't be surprised if your customers are confused.

2 - You have somewhere to throw the pickles. Your customers do not.

2b - Serving customers (who are always right) is the nature of your job.

3 - Don't try to close up before the closing time of your 'restaurant'. "Unspeakable things" are a felony if they put your customers at risk.

4 - Some customers will be obnoxious. If you want to work with people of higher quality, get a better job. Otherwise, remember point 2b.

5 - You know this. Your customers may not. Again, remember point 2b.

6 - If the best job you could find is working in Maccy Dees' you have no place judging others' choices.

7 - See 4

8/08/2006 5:45 PM  
Blogger Ross said...

I think 25 counts as 'teenage' these days.

8/08/2006 6:15 PM  
Anonymous Anonymous said...

That's pretty pathetic... You're working at McDonald's, get over yourself!

See, other people have strenuous jobs, your job is to microwave a burger... is it that much of a burden on you to take the pickles off the first time around?

8/08/2006 6:16 PM  
Anonymous Anonymous said...

Joanna's main point is that if you act like a stupid jerk, you will be treated as such. Felony or not, she is hardly the only person to do this type of thing. Keep that in mind when you go anywhere.

Treat others how you would like to be treated. Everything else is conversational.

8/08/2006 6:21 PM  
Anonymous Anonymous said...

25 years old, flippin' burgers at McDonalds, and she still conjures up enough arrogance to berate people for making mild and perfectly reasonable mistakes.

Well damn. I hope spouting off to internet strangers on her LJ at least makes HER feel superior. Because to the rest of the world, she sounds like a mildly retarded 16 year old with anger problems.

She needs to et off that pedistal, and out of that kitchen, and then perhaps one day she'll have someone over the age of 17 taking her seriously.

8/08/2006 6:24 PM  
Anonymous Anonymous said...

Customers are NOT always right, that is soooo old world and non-relevant. The corporations run things, not the consumers. Stand your ground in servitude and to hell with cranky consumers. I guess I am lucky, I was hired to be an asshole to cranky people, and there is no one for them to complain to if they don't like my attitude. And we do millions of dollars in sales every year. "Customers are always right" is the mating call of a dying economy.

8/08/2006 6:24 PM  
Anonymous Anonymous said...

She does seem to have a bit of an attitude problem, but I'd bet that goes with the territory. The customer is NOT alwys right. The customer is often a jerk. The customer at McDonalds is almost by definition stupid as well, for eating that crap. The customer who feeds his/her kid that crap IMO is guilty of child abuse. "Here, litlle Bubba, have another slug of trans-fats." The person referred to who put snot in the cop's food was probably improving the nutritional value.

8/08/2006 6:28 PM  
Anonymous Jimbo! said...

1. She'll probably get fired for this now that it hit Fark.

2. She's an idiot.

3. The people above are uptight pricks

4. I figure there is a 97% chance that she stole most or all of those comments from a list she was emailed or saw on Myspace or something. Stop giving her credit.

8/08/2006 6:32 PM  
Anonymous Anonymous said...

i have worked in the food business for over 6 years. ill just leave you this.
"Dont bite the hand that feeds you"
and dont fuck with people that handle your food!

8/08/2006 6:33 PM  
Anonymous Anonymous said...

I cannot believe all of the negative comments that I am hearing. Personally I found her list to be amusing, and there is some truth to it. The best way to avoid having "unspeakable things" done to your food is to follow her last McRule. Don't be an ass, and show the employee a bit of respect. May I also point out that fast food restraunts serve millions of customers everyday Odds are at least one in a million customers get something extra McNasty with there meal.

8/08/2006 6:33 PM  
Blogger B. Stabby said...

To the presumably "new-world" brain-washed corporate nazi who stated customers are SOOOOOO not right:

Kindly state your company name publicly so all us groveling consumers can give you the finger instead of our wallets and you can dance your pat little phrases to the unemployment line. Then, think for yourself and cease rattling off rhetoric the middle-management prick above you beat into your head.

suck it sweetheart, you sound like a secretary.

8/08/2006 6:34 PM  
Anonymous Anonymous said...

She does seem to have a bit of an attitude problem, but I'd bet that goes with the territory. The customer is NOT alwys right. The customer is often a jerk. The customer at McDonalds is almost by definition stupid as well, for eating that crap. The customer who feeds his/her kid that crap IMO is guilty of child abuse. "Here, litlle Bubba, have another slug of trans-fats." The person referred to who put snot in the cop's food was probably improving the nutritional value.

8/08/2006 6:35 PM  
Anonymous Anonymous said...

a 25 year old mcdonald's employee asking society to conform to her norms. hope she holds her breath.

Your a winnar Joanna!!!111

8/08/2006 6:38 PM  
Anonymous Clishay said...

I work for McDonalds, so I am really getting a kick out of these replies...

8/08/2006 6:49 PM  
Anonymous Anonymous said...

To the "You deserve it if you violate the burger-jockey's rules" crowd - Tampering with someone's food is illegal. By your logic, if I was to kick her teeth in after she tainted the food, it would be OK since I was slighted. That's ridiculous. Grow up and do your job properly, loser!

8/08/2006 6:49 PM  
Anonymous Anonymous said...

heres a list you stupid b*tch
1. you work at McDonalds it's supposed to suck
2. you work at MC Donalds at 25 theres something wrong with YOU not the customers.
3. nobody likes to be served by a bitch, theres plenty of smiling kids an dmexicans who will do your job with a smile..

8/08/2006 6:51 PM  
Anonymous Davis said...

To all of the people harping on this girl:
The customer is not right just because he/she is forking over $3.00 and hourly pay is hardly enough to justify taking crap from pricks who feel superior to you because you make their food. "Oh no, some girl is venting because customers treat her like crap! She has no right!" I am sure all of you complain about your jobs constantly; this isn't isolated to a fast-food restaurant. Get over yourselves and accept the fact that if you act like an ass then other people are going to treat you in turn.

8/08/2006 6:55 PM  
Anonymous Anonymous said...

Everyone decrying what she said... YOU are what she's sick of. Inconsiderate pricks. You've all clearly never worked in retail, and have no idea just how stupid the general public is.

8/08/2006 6:56 PM  
Anonymous Anonymous said...

Rainhopper roo says:

I think this is funny as hell. you people dont know what its like to be on the other side of the counter. you abuse us, you treat us like crap and get mad when we twitch funny. suck my balls consumers, spitburgers for all for a week at my Micky d's!

8/08/2006 6:56 PM  
Anonymous Anonymous said...

McFuque McYou McMan!

8/08/2006 6:56 PM  
Anonymous Anonymous said...

It is true, don't PO the employees. I was surprised to find out that KFC employees still have spitting contests into the deepfrier - 30 years after I quit working there.

8/08/2006 6:58 PM  
Anonymous Anonymous said...

Oh man, what a bunch of jerks. This girl just wants to be treated nicely, just like the snotty customers who think they are always right? If she or some other worker is going to pretend to be nice to you then the least you can do is the same. Everyone holding down a job deserves some respect, regardless of what they do, so you "she's 25" people should cork it and be glad she doesn't have her hand open for unemployment.

8/08/2006 6:59 PM  
Anonymous Anonymous said...

I understand that customers can piss people off, but spitting in someones food is for bitches. If you had a problem with a customer, say something. Dont be a pussy

8/08/2006 7:01 PM  
Anonymous Anonymous said...

I tend to agree that posting these sorts of rules (or McRules) does not make a overwelmingly positive statement about the nature of this particular individual, but those of you who believe that the "customer is always right" live in a world of pure make believe. As others have pointed out, customers CAN be rude, anti-social, and over-bearing. Since we live in a society in which wealth/class status can and does form the pinnicle of our collective value structure, those individuals who insist on treating Joanna and people like her as a serf facilitate the animosity present in her "rules." Joanna, right or wrong, is using her limited amount of agency within her workplace to pursue her own version of ethical social behavior (which happens to be asinine). While any wag can derride Joanna for being arrogent enough to act in such a way, I think we should all recognise that when we buy a hamburger for our child, we must try to treat workers in the service industry as human beings, even if we feel no sympathy or respect for people that work just as hard as us for low wages and even lower social cache. Futhermore, the logic that Joanna should simply "get a better job" is the same faulty, Reagan-esque logic that blames poor people for their poverty. Frankly, if you want top-notch service, wouldn't you choose a nicer dining establishment. Joanna may indeed be a morally bankrupt person we would not choose to associate with on our own time, but we we want McNuggets, it is Joanna and people like her that will be serving you.

8/08/2006 7:01 PM  
Blogger Arbulus said...

To the ones who say the customer is always right: they aren't.

I've worked in many customer service jobs in my working career (but no longer, thankfully) and it doesn't take long understand this. There are many very understanding and kind customers, however there are also many, many arrogant jerks who think you, as a customer service rep, should wipe their arse. And, people like that are not right. I did what I had to do to pay the bills, and I was always pleasant, but I did NOT have to stand for personal abuse or insults, or arrogant arses. No amount of money is worth going home every night feeling like hell because you've been verbally abused all day. And no one has any right to judge this person based on her age and where she works. You don't know her situation, maybe she's a single mother trying to work her way through school and this is a second or third job. You don't know, so don't judge.

Treat others as you want to be treated is a very sensible thing to remember.

But, moreover, when you go to an establishment to be served, you have to remember that he people behind the counter are not slaves. You are asking them to do a favor for you in serving you, and it only makes sense to be kind and polite.

It's very easy to become jaded and cynical, especially in a job such as fast food, and I can very much understand the place where this person is coming from.

8/08/2006 7:03 PM  
Anonymous Anonymous said...

I'm never eating at McDonalds again. Not there or anywhere. Who does she think she is. I pay her salary by eating there. Burger King here I come.

8/08/2006 7:06 PM  
Anonymous Anonymous said...

It's amazing how people think that food service workers are somehow lower class people. Working at McDonald's is hard work . . . especially when there are customers who take out their superiority complexes on the employees.

8/08/2006 7:06 PM  
Anonymous Anonymous said...

Guess I'm eating at Subway from now least I can watch them hork a lugie on my food then...

8/08/2006 7:08 PM  
Anonymous Anonymous said...

As someone who worked in fast food (Subway, actually), I found this list funny. A little snotty, yes, but if you had to deal with the idiotic customers we had to deal with, you'd be fed up too!

8/08/2006 7:10 PM  
Anonymous Anonymous said...

what a whiny twat.

no wonder you work at a dead end job.

8/08/2006 7:12 PM  
Anonymous Anonymous said...

just because you're a jerk, doesn't make you wrong.

furthermore, "the customer is always right" isn't meant to be taken literally. It means: the customer came to your business to exchange his money for your service, so make concessions. Or throw him out, but don't be a pussy and whine to people on the internet who are highly unlikely to show you sympathy.

BTW~"faulty, Reagan-esque logic that blames the poor for their poverty..."? What should we blame? Their strong work-ethic, go-getter attitudes and sharp minds? Poor people are usually poor for a reason, face facts and reality.

As for top-notch service, I think you'll find that if you ask the founder of McDonalds if he became enormously succesful through crap service and poor product, you might be surprised at his answer.

8/08/2006 7:15 PM  
Anonymous Anonymous said...

I guess I should introduce myself, I go as destructo on the SA Forums. I've been on The Internet for around eight years now, moving from website to website since 9/11. I found a list of things not to do on The Internet and me and a couple e-friends decided to add on between circlejerks. haha well if anyone is interested in reading them here they are haha.

1. Please use proper grammar and spelling on The Internet! You reek of someone who lacks a middle school diploma
2. Do not post things on The Internet that you will regret and retract later! This only makes you look like a jerk who has no foresight for her actions.
3. You should probably quit dumping your monthly paycheck into your ISP bill and find another job.

8/08/2006 7:17 PM  
Anonymous Anonymous said...

so what?

8/08/2006 7:18 PM  
Anonymous Brianna said...

it's extremely amusing how angry people are getting over this...on BOTH sides...I suppose we have nothing better to worry about in this world : )

8/08/2006 7:34 PM  
Anonymous Anonymous said...

shut up Brianna

8/08/2006 7:36 PM  
Anonymous Anonymous said...

To the person that said they were never going to eat at McDonalds again and instead go to Burger King, understand this: Most of what she complains about is widespread throughout the food service industry, especially fast food. Just because she works (or worked) for McDonalds doesn't mean it only applies there. Most of what she said could easily apply to any fast food place nationwide.

8/08/2006 7:37 PM  
Anonymous Alice said...

I'm guessing that a lot of the items in "Joanna's" list would be hyperbole or sarcasm. While working for a fast food chain over a summer between semesters (never again), I also created a series of lists that were general grips about rude customers who did not understand that they were speaking to a person, not a machine. Also, sometimes your order will come out incorrect because everybody is capable of human mistakes, especially during the rush when there are several orders waiting to be filled. If you are understanding and are willing to wait patiently for your order to be fixed, everyone will be a little happier. Therefore, I have little sympathy for those customers who go through fast food restraurants believing that, because of the lowly status of the establishment, they have every right to be rude and treat the employees in front of them as lower life forms. And although I did create these lists, filled with sarcasm and hyperbole and general threats of doing things to evil food that helped vent my frustration, I never -once- carried out any sort of inappropriate act against a customer or the food. I must also make it clear that I do not, in any way, shape, or form, approve of people acting out of conduct while preparing food.

That being said, I'd have to put my guess in that Joanna doesn't act in the workplace the same way she writes when she's venting her frustration on the fast food environment in general. Yeah, there are fast-food employees who are disrespectful (and some who will do "unspeakable things" to food), but you'll find that in whatever store you go to.

Concerning this comment: "I think we should all recognise that when we buy a hamburger for our child, we must try to treat workers in the service industry as human beings, even if we feel no sympathy or respect for people that work just as hard as us for low wages and even lower social cache." Most of the people I met while on my two-month stint in the fast-food service industry were high-schoolers who had ambitions to go on to college or were college students between semesters. If you choose not to respect someone because of such a simple thing of seeing them working fast food (judging a book by its cover?), then perhaps you need to learn more about society, people in general, and to look beyond appearances.

Everyone deals with their fair share of rude and inconsiderate people, especially while on the job. Be respectful and kind to the employees you are doing business with, treat them like humans, and chances are you will be given fair treatment of the same quality.

8/08/2006 7:39 PM  
Anonymous Anonymous said...

The McRules were fair enough - she was essentially saying "when you're a customer at mcdonalds, dont be a prick"

And you are all crowing "i paid my good money to be a prick! its my right - you deserve it because i outclass you!"

It's like you guys wrote American foreign policy!

8/08/2006 7:39 PM  
Blogger texags said...

To quote or reference is one thing, but it seems to me to be a pretty egregious copyright violation to re-post her original list without permission, especially if she has already removed the original post, possibly indicating she doesn't want it published anymore. Effective blogging is dependent on our mutual respect for eachother's intellectual property.

8/08/2006 7:45 PM  
Anonymous Anonymous said...

It's a two-way street. I will not show a lot of respect to someone who treats me like a sheep in a herd. I'll treat you well enough, and almost always better than an employee treats me, but attitudes like yours annoy me.

I worked in retail for four years. It's amazing how far a smile and a polite hello can get you with customers. Even the ones who are completely irrational.

8/08/2006 7:49 PM  
Anonymous Anonymous said...

You get what you give. I've also worked in restaurants, fast food, retail sales, and as a CSR. An attitude like hers will certainly rub off on customers, and perpetuate itself.

I really don't get the impression that her anger comes solely from the customers, I think it was there to begin with, and she could use some thicker skin and perspective to make her day a bit easier to get through.

8/08/2006 7:52 PM  
Anonymous Anonymous said...

And to be fair, no, the customer shouldn't have the right to be a jerk. And customers like that deserve to be put in their place. People who look down on McDonalds employees SIMPLY because they're "lower" class... those people are lower class human beings.

But again, working at McD's doesn't give you the right to be a jerk either. I believe one should at least show SOME regard for their place of employment, and for the patrons.

8/08/2006 7:53 PM  
Blogger barry said...

I'd like to add a rule for this HER!



Last week I went to the same McD drive through, and three consecutive times I had to tell the dummass to give me my dipping sauce, because they were too stupid and lazy to check!

8/08/2006 7:53 PM  
Anonymous Anonymous said...

Poor people are usually poor for a reason, face facts and reality.
Statements like that frighten me. It's disgusting how ignorant some folks are in this world.

8/08/2006 7:54 PM  
Anonymous Anonymous said...

sounds to me like the folks from the UK here have a short memory concerning the forgeign policy of their own government for hundreds of years, far outreaching America's. so shaddap. You're just mad because you aren't the bad ass anymore, suffer and bow little doggie!!

Hey Blair! Grab me a beer you little limey poodle!


8/08/2006 7:54 PM  
Anonymous Anonymous said...

Who the hell went and made you the God of all that is Holy? You are there to serve the customer. You are doing a job in which you are paid to deal with angry and annoying people. Stop complaining and give people service with a smile for once you nazi.

8/08/2006 7:55 PM  
Anonymous Anonymous said...

"Statements like that frighten me. It's disgusting how ignorant some folks are in this world."

i noticed you failed to offer any reason or solution of your own. must be a democrat...

8/08/2006 7:56 PM  
Anonymous Booty Boo said...

Why are the customers supposed to say Thank You? This happens a lot these days. Someone speds their money at a specific establishment and then thanks the person behind the counter. Then the employee says your welcome. This seems bacward to me. What happend to the business being grateful for the cutomer choosing them?

8/08/2006 7:59 PM  
Anonymous Anonymous said...

Kind of amusing more than anything. I just wanted to re-iterate something said. "The customer is NOT always right."
Your job there is just to suck it up, be polite and get the sorry jerk out of your face. Hopefully happy. THEN you can yell and swear with your co-workers after the fact.
One of the managers at the store I work in (a large grocery chain), said not too long ago. "Times are changing, I can pretty much be polite and tell someone to get out. We have so much business....we don't need yours! LMAO".
The strange thing is, I've been a bartender for over 10 years, and that has ALWAYS been the policy. The customer isn't always right. I deal with the prob...if they're being a prick I just say get the Fark out. No hassles. Be polite and nice and I shall be the same. Choose to be otherwise, I'll escort you out. I'm okay with either way.
Seems to work, we keep tossing people, but there's never a lack of customers, and they are all nice. Go figure, everyone has a decent night, staff and customers both.
More business should adopt this policy. "We do not NEED your business, but we'd like to have it. You choose."

8/08/2006 8:02 PM  
Anonymous Proloto said...

I like how everyone sticking up for this girl has posted anonymously.

I worked in retail at k-mart for 2 years, and behind a deli in a supermarket for another. If you think people get mad when their food order is wrong, you should try working in a store that is going bankrupt and constantly out of stock from things that are in the flyer and on sale. Worst time of my life, and yet I still find this list appauling.

If you work at McDonalds you are not what we call Skilled Labor. I could quite litterally train a monkey to do your job. Except a monkey wouldn't spit in my food. People are idiots, thats a fact, but if you can't deal with it you should eaither kill yourself, or find a job that doesn't cause you do deal directly with customers.

8/08/2006 8:03 PM  
Anonymous Anonymous said...

This is hilarious, OMG people do bad things to your food if you are an a-hole in a restaurant? No way I don't believe it. Screwing with someone's food is illegal! Yup so is speeding, tailgating, and talking on your cell phone while driving. If you've done the above then shut the hell up. Have you ever dealt with an a-hole customer? It's probably better to screw with their food (illegal) than to snap and splatter a restaurant full of people all over the walls. Suck it up and be polite in public... not PC but ya know polite. You aren't superior because you are the customer or especially not just because you decided to breed. Mc D's for your yound children probably isn't showing your parenting prowess.

8/08/2006 8:04 PM  
Anonymous Anonymous said...

What (almost) everyone seems to be missing is that most customers are ignorant morons.

I would say about 60% of the customers that I deal with in any given day are rude and inconsiderate, right off the bat. I greet them with a smile, wonder how they are or do whatever seems most applicable at the time. They still act hostile or haughty, lumping you into that 'salesperson' category that means you are just trying to screw someone into something.

I'd say another 30% will be unreasonable, and expect you to make deals for no reason, being vague about what they need and then they get upset with you because you don't understand what they want, fix problems they've been having from other stores' products, or get outrageously upset when you're out of stock of something. That's just the typical ones you get. I have a LOT more where that came from.

The other 10% are people that actually listen and communicate with you. They don't even have to smile. All they have to do is be clear about what they want and not be hostile.

The customer is NOT always right. The customer is right when he's right, and wrong when he's wrong.

I'm going out on a limb and guessing that most of the people commenting on this are sitting comfy in a 9 - 5 job that's backed by a union and they make a decent chunk of change in a year.

When you're in retail or food services, you don't get the protection of a union, or a fat wallet. You're at the mercy of management and can be fired for things ranging from silly to serious. If you lose your job and you're living on your own, or even with a family, then unless you qualify for employment insurance, you're in real trouble. You have nowhere to go but the street (unless you're one of the lucky few who can afford a house through creative budgeting, then you could always get a bachelor or something similar to save money in the interrim).

"Well then go to school, you uneducated bum!" Are you honestly so deluded that you think that's a surefire way to get a better paying or more satisfying job? Just listing off the top of my head, I work with an engineer, a travel agent, a banker, and a principal. We sell and service computers. "Well I've been working with company X for 15 years and blah blah..." That's because you got in while the getting was good. It doesn't matter if you have a degree if there's 1 job position and 10 applicants. Only one of you is going to get the job.

Anyhow, that aside, the core point of what she was trying to bring across to you guys (even if it was presented wrong) was to treat your McServer with a little respect.

Have to wait a little longer for your burger than usual? Well look around. Are there a lot of customers? Is the kitchen short staffed? Well guess what, your burger's going to take a minute or two longer than normal, so just chill out. It's not like they can't meet your order and they're going to Fed-Ex you a Big Mac the next day. Be realistic. You're not going to die of hunger.

Is the store out of stock of an item? Well if you've ever been struck curious if you'll use school math in real life, here's your shining moment. If I have 5 items, and 5 people buy those items, that means that I have none left. So if you come in and decide to let the salesperson have it because you drove an hour to come all the way here and we don't have what you're looking for, then too bad. You could have called first and asked to have one put aside.

I could make point after point after point about things I run into EVERY DAY, but I'll spare you all.

A saying I like to use to put life into perspective: You're special and you're unique. Just like EVERYONE else.

In other words, you're just one of many people. You are the only person that thinks you are this invincible pinnacle of the universe, because everyone feels the same way about themselves as a consumer. Use common sense and common courtesy.

For everyone that's disgusted at her hocking a loogie in a burger, just keep it in mind next time you yell at a minimum wage-making McEmployee. It's called Karma, asshole. Otherwise, you would get a free ticket through life, treating everyone like shit because they don't make as much money as you do.

No friction = no loogie.

Have a nice day.

8/08/2006 8:09 PM  
Anonymous rkl said...

ive done both.. and there are two sides to it.

yeah, some customers are assholes. and when they act up, spit/snot are minimum of the worst.

but joanna seems like the typical person i had do deal with when i worked in the food service industry, angry b/c that was where they were working.

guess what, kiddo? if you hadnt relied on your coke whore skills to get you through hs, you probably wouldnt be working at mcdonald's(the low-end of the food service jobs, even taco bell does a background check). you dont like how people treat you? put it on your t.s. list and file it with the chaplain.

8/08/2006 8:09 PM  
Anonymous Anonymous said...

well the reason you thank us is beacuse we are selling you the food, i work at one, and i sometimes dont like serving people because the stupidity of some, they look at you stupid, and your like what can i do for you, and their like well wheres my spoon or somthing, and its like well tell me.

8/08/2006 8:14 PM  
Anonymous jiffypop said...

Lady, get a skilled job! Better yet get a job where you have to deal with the weather all year around! Also try moving heavy lumber and top soil for 8 hours a day 5 days a week all year long! What you go through is a piece of cake compared to what i endure everyday. Then after you are all done for the day come home and have to work at least 4 hours doing chors every night! Then have a Dr. tell you you have to slow down but there is not way possible to do it! Also have to take care of 2 disabled persons and 2 dogs at home! You have it real easy!

8/08/2006 8:16 PM  
Anonymous Anonymous said...

I worked at pizza joints all through college, and i feel for this girl. It's a shitty, unrewarding job. Nothing wrong with giving an asshole customer what he deserves. Makes me happy to think of all the pompous, self righteous jerks out there who are unknowingly eating spitburgers. The people on here bitching and moaning are just upset because they now realize the awful truth - they have probably consumed a spitburger in their lifetime. Probably more than one. As for the guy who said he's switching to burger king: I must laugh. It happens everywhere, in every fast food place and in many expensive establishments. Any college kid who spent time on the wait staff can tell you that.

8/08/2006 8:18 PM  
Anonymous Anonymous said...

OK, the first point almost has some validity. That stuff just isn't on the menu. And some people probably do mumble their order or talk in a heavy accent. However, the rest of the points can be clarified by one simple realization:
(points to me) "Paying customer", (points to her) "Uneducated, unskilled worker being paid to serve customers"

To elaborate on some points:
If I order a burger without pickles SERVE ME A DAMN BURGER WITH NO PICKELS! I have had to have the same order redone 3 or 4 times on more than one occasion.

If I come into the lobby 2 minutes before you close, guess what? You're still open, do your job.

And finally, the last "rule" actually makes me mad. Chances are you are being forced to say "Have a nice day," and chances are you don't really mean it most of the time. To me that is 100x worse. The ATM tells me to have a nice day too, I don't respond to it and it GIVES me money.

8/08/2006 8:24 PM  
Anonymous Anonymous said...

I would just like to say to those arguing about 'the customer is always right' and not, this, like everything else, is situational. I work in the Electronics (Circuit level parts, not consumer electronics) business, and believe me, the customer is NOT always right. However, in certain situations, such as buying your food at a restaurant, the customer IS right. They're ordering what they want, not what you think they need. I tell you the thing that always erks me in the fast food biz lately is that most times the people putting your food together KNOW your order is wrong when they put it in the bag or on your tray. How is it my receipt says no sour cream and no beans (Taco Bell) and you can see they caught themselves putting the sour cream on (small stripe instead of clump), but the beans are still there in force. Now come on. Just redo the darn salad, it doesn't take but seconds!

Anyway, I personally think the problem lies with employees AND customers nowadays. Customers are more demanding and, well, dumber and employees are less trained and more ignorant. Too many people in a shrinking economy trying to make everything too darn cheap.

8/08/2006 8:25 PM  
Anonymous Anonymous said...

I'm kind of surprised one of the world's most successful food service companies can't instill a better sense of customer service in its workers. This whole thing amounts to so much whining.

Hey Joanna, here's news: We're your customers and your job is to do whatever it takes, within reason, to send us away happy. Sorry you don't like that, but you're the one being paid for your time.

We don't care if you're on break. We don't care if it's 2 minutes before closing -- the restaurant is either open or it's closed. We haven't memorized the menu and don't think that should be a prerequisite for ordering at McDonalds. Y'know what? It's not easy to fish change out of your pocket in a car seat while somone's trying to hand you a soda -- don't rush us! And finally, it's not a mark of cultural ignorance to not know the difference between "biggie" and "super-sized".

For what it's worth, I've worked menial jobs too. My boss at one of those jobs gave me some of the best advice of my life: "It doesn't matter what you're doing, but do it the best you can."

8/08/2006 8:30 PM  
Anonymous Anonymous said...

When I hand you your food and say "Have a nice day," you better respond with a smile, a "Thanks, you too," or at least acknowledge my existence. Its called being polite people.Wow

Wow with a post like this?! why the hell should anyone be polite? if we come in late the polite thing to do would be your farking Job! to help a little child out with a different toy if possible would be a polite thing.

todays service isnt "how can i help you?" its "what the hell do you want"

i hate this world sometimes..

8/08/2006 8:32 PM  
Anonymous Anonymous said...

I really hate when I ask for NO tomatos and I get them! Can't the person making the sandwich read the screen and keep orders in order they were processed?

I am not, but some people could die from eating certain foods! That is why they can't just take them off and eat the thing.

Who cares if people mix up the biggie or whatever size me? You know what they mean and just clarify their request.

8/08/2006 8:35 PM  
Anonymous Anonymous said...

Stop eating this horrible food. You know why the employees are angsty and uncaring? Because they are underpaid and overworked by underpaid managers. Why are they underpaid? Because the food is cheap. Why is the food cheap? The quality is substandard. Why do they not give a sht about you? Because you're a cheap, fat bastard full of substandard food. Get over yourselves and eat a carrot.

8/08/2006 8:43 PM  
Anonymous Anonymous said...

McDonald's is the shit job of shit jobs. I've worked a lot of jobs, and McDonald's is the worst, (worse than untangling 100 foot cords for industrial welders in the midday Georgia heat). If you guys went and worked a few weeks at one you would empathize with her. Maybe not the doing-things-to-people's-food (which is very tempting when dealing with certain customers, but when you're on a food assembly line with a screen full of orders and no hope of a break from the mind numbing work for a few hours, its not going to make you very happy when you have to stop everthing to remove someone's pickles or tomato.

8/08/2006 8:43 PM  
Blogger Neil Kent said...

Some of you idiots need to calm down! One person said this girl belongs in jail...whoever said that should just go blow their F-in head off. This girl was probably just bored and has a sense of humor...and made a harmless little list!

8/08/2006 8:44 PM  
Anonymous Anonymous said...

Heh news for the "fast food people". I've worked in fast food, supermarkets, retail, and anything in between.
Truth is, if someone wants tomatoes off their sandwhich, they aren't being a prick. Maybe they are allergic?
Maybe you had better go make a fresh sandwhich and do your job? Yeah, in any job in which you work with the public,
you are going to run into jerks that don't care what kind of service they get, they just want to hassle you, and make
themselves feel better. Pass them off to management and go take someone else's order. You aren't the "polite police".
And people that eat fast food are idiots you say? Maybe they simply don't have time to make lunch or dinner? Sheesh get
over yourselves. If you hate working with the public, go take a job as a stock boy or something.

8/08/2006 8:44 PM  
Anonymous Anonymous said...

Google Cache of MySpace Page

8/08/2006 9:00 PM  
Anonymous Anonymous said...

I work as a tech sthupport/customer service/sales rep and I deal with difficult customers from time to time. The thing to remember is that it's your JOB to help people, if you can't handle that then quit. Most of the time if you're calm and polite the customer will calm down and you both finish the call/ticket happy. So get over yourself and remember that you're there to serve the customer, not vice versa.

8/08/2006 9:03 PM  
Anonymous Anonymous said...

Only a democrat would take something this stupid and turn it into a political debate. Hate to break it to you but not every entry on every blog on the web is some metaphor for your screwed up view of the world.

As far as the original post is concerned, lists like this have circulated the web and email more times then I can count. I can't believe that anyone would be shocked by this but I suspect that our friend Joanna was probably shocked that she likely lost her job over it. Funny how people take things like doing "unspeakable" things to your food and taking your job seriously enough to do it correctly serious.

Whatever your lot in life and as much as most of us bitch about our jobs, most of us tend to have the good sense not to bitch about it on the web where Fark can pick it up.

8/08/2006 9:05 PM  
Anonymous Anonymous said...

Yep, that myspace page reeks of white trash.

8/08/2006 9:08 PM  
Anonymous Anonymous said...

original list writer was hopefully fired for committing felonies against people by adulterating their food. That is not justifiable or conceivably funny. Small people with small brains living small lives think and do things like that - illegal things that can hurt innocent people for no good reason. If you think it is funny to F#ck with peoples' food then you are an infant.

8/08/2006 9:14 PM  
Anonymous Zervas said...

* Don't confuse franchises! We don't Biggie size, we don't have onion rings or nachos, and may not "Have it your way."

Yes, I can have it my way. You're fucking mcdonalds, it is indeed policy to honor customers preference when it comes to with or without pickles.

* If you ordered a burger without pickles and they somehow ended up there anyway... just pick them off because that's all I'm going to do when you bring it back to me to "fix it."

I'm allergic to pickles, they kill me. thanks for killing me.

* Don't come into the lobby two minutes before we close. Chances are I've already cleaned, and it will only cause me to do unspeakable things to your (already stale) food.

don't advertise a time to be open until unless you intend to be open until that time. Unspeakable things? wow you sound pleasant, and employable!

* Don't scream at me if I ask you to repeat your order... we're talking about cheeseburgers, not missiles... so calm down!

yeah, screaming sucks.

* If you don't see tomatoes on the sandwich in the picture don't [f#@%ing] ask me to take them off. The Big Mac has been around for ages... it doesn't have tomatoes.

cause it's a big deal to smile and nod and pretend to press the no tomato button. granted, if there are pictures around people should get the idea. then again, not everybody has a life that centers around mcdonalds so maybe they're not as down with all the ingredients as you are.

* Does this look like Toys-R-Us? Who cares if your kid's got 10 of the same toy already. That's telling me you don't feed them at home enough!

I get my kid for 1 weekend a month and I have to eat at fucking mcdonalds of all places because that's his favorite place to eat and I like our few hours together to be happy. so, he gets the toy and won't stop crying since he has 10 of these things (cause his lazy mom takes him there all the time instead of cooking once in a while) at home. So, I ask the lady at the counter if she would please exchange it for another toy, behind the counter, that I can see. She makes a huge deal out of it and finally gives it to me after giving me a total attitude and some dirty looks.

* When I hand you your food and say "Have a nice day," you better respond with a smile, a "Thanks, you too," or at least acknowledge my existence. Its called being polite people.Wow

First off, I'm not your friend. I don't want to catch a movie when you're done with your shift. If it were up to me I'd replace you with a robot. That's just me though; after somebody gives me crap about not knowing if tomatoes are included, tries to kill me with pickles, spits in my food and gives me a super hard time for trying to get a new toy I'm not feeling like wishing them a good day.

I worked at mcdonalds. when I was 14. It taught me to ensure I would live a life that would not require me to work at mcdonalds. I also never spat in anyone's food.

8/08/2006 9:25 PM  
Anonymous Anonymous said...

99% of you people replying are simply pathetic. Reason for this is because a lot of you "assume" things that aren't even said. It just goes to show the attitude of everyone.

Think about it, you get your grease-ball McCheeseburger with that pickle you didn't want, you have 2 options here:
1. Pick it off, toss it, eat away.
2. Send it back to the teeneger behind the counter, who isn't wearing gloves, to put his/her hands back into that delacasy you're craving to scarf down. Get it back, minus the pickle, somewhat colder then when you brought it to the counter; blah blah use your heads.

8/08/2006 9:27 PM  
Anonymous Anonymous said...

I see why you work at McDonald's... good thing you seem quite comfortable there, because you will never make more than 9 dollars an hour for the rest of your life.

8/08/2006 9:35 PM  
Anonymous Anonymous said...

I made sure to contact McDonald's corporate with this. Let's see her find another job if she can't even keep one at McDonald's.

8/08/2006 9:51 PM  
Anonymous Anonymous said...

I work in a customer service environment. It's my job to be respectful, polite and helpful...even though I've been screamed at, had obscenities flung through the phone into my name it.

I wonder if it's occured to Miss Illiterate-25 year old that the reason that some of these things she's bitching about happen is because they've happened to too many customers in the first place. I rarely go to McDonalds anymore, but almost everytime I do, there are items missing from my order. So, yes -- I've learned from experience that it's worth the few extra seconds to check the bag to make sure the items I've ordered -- and *paid* for -- are actually in the bag in the first place. If she doesn't like it, tough shit. It's their job to cross check the order ticket with the items in the bag.

And, FWIW, I've got a teenager who just finished working at a local Dairy Queen. They close at 10pm on a Friday night. They're not *allowed* to begin cleaning until after the last customer is served -- even if 12 people walk in at 9:57 (which happened last weekend). No refusing service, no bitching and moaning. I ended up picking him up at work around midnight. He got over it. It's his job, he knew it when he got hired, he dealt with it.

And he's only 16..and knows more about providing proper customer service than the twit who 'wrote' (and I use that term loosely) ever will.

And while we're talking about it, is it too much to ask for to at least have the people working the drive-thru window to be relatively fluent English speakers? It's hard enough to hear through the lousy speaker systems half the time, let alone be dealing with someone who barely speaks English in the first place. The local Wendy's here is the worst offender -- and it's the one place where you can get a decent salad when you're in a hurry --but damn, the language barrier issue is frustrating.

8/08/2006 9:58 PM  
Anonymous Anonymous said...

A reason I don't do McD's.

I am sure this chock is older, missing teeth. Hey fat chick: you work at McDonalds- deal with being a loser. I make lots more than your tub of lard fat ass does.

8/08/2006 9:59 PM  
Anonymous TJ Kelley said...

I don't know how I ended up here, but the fact that you people are even ARGUING about this is retarded. I will thank you for the material though...fuck....

Take off the pickles, repeat the order if you're asked (she IS trying to make sure it's right) TELL YOUR KIDS THAT THERE ARE FUCKING RULES AND THIS WEEK ISN'T THE WEEK FOR THE NEW TOY, if someone says thank you/nice day, shit man, say it back. They've dealt with assholes all day..a little friendliness is nice..tomatoes on a Big Mac...ha...if this is the first time you've ever seen a Big Mac, then get your ass back to Lebanon, and finally YOU LIKE TO GO HOME TOO at closing time! I'll bet you $100.00 that at 5 till closing, your ass has the computer off, keys in hand, voicemail on, and ready to kick it on out the door, so shut the hell up, nobody is calling McDonalds corporate, and if you DID, they hung up and laughed at your ass (hahahaha some internet dweeb just said someone spit in the food on a 'blog)
Man, I could go on all night...ya'll have fun at my expense because i'll never be here again, I just couldn't stay out of it -

8/08/2006 10:07 PM  
Anonymous bjbass said...

You all have a right to look down your noses at the people who make and serve your food. Those people,in turn,have the opportunity to wipe their ass with your McChicken sandwich. Such is the way of the world. Similar to... You have the right to jump off a building, and gravity has the right to slam you head first into the sidewalk. Basic laws of nature. However, without these $4.25 an hour slaves, you'd have to cook your own food. And without the droves of people looking to block their arteries with that crap, those kids would have to resort to starting meth labs for money. You see... You need each other so PLAY NICE!!!

8/08/2006 10:28 PM  
Anonymous Akimi said...

Guess what? You think this sort of thing is worse at shitholes like mcdonalds? The big chains are so afraid of lawsuits and backlash, they keep a fairly tight reign on the help.

The "nice, upscale" places you go to will do "unspeakable" things with more boldness and impunity. I am not shitting you.

Watch the movie "Waiting"... it is not far off the truth. (and to all the servers and ex/servers out will get a big bitter kick out of this one)

8/08/2006 10:35 PM  
Anonymous Anonymous said...

To the "Anonymous" poster who managed to get a "Democrat" slam in their... I work at McDonalds and I shot a load on your Big Mac. How'd it taste?

Get a life and uhhh... learn to cook.

8/08/2006 10:37 PM  
Anonymous Anonymous said...

I just saw this thread and I am AMAZED how quickly Americans turn on members of the working class. Here is a great comment:

"I am sure this chock is older, missing teeth. Hey fat chick: you work at McDonalds- deal with being a loser. I make lots more than your tub of lard fat ass does."

Yeah...that's lovely. We tend to devour our own, huh?

As for the "Reagan-esque" comment from a while back, I think agree with the original post...clearly the author the response did not understand the reference or is otherwise imobilized by the rhetoric of coporate media who manage to trample one another to give Rambling Ronnie's corpse a hand job at the first mention of the cold war. Maybe it is a generational thing...I dunno. Anyway, It is not about blame, but about how poverty is hard-wired into our system. Capitalism is a system of winners and losers...a zero-sum game. This list clearly delinates which side each of us is on. The Reagan comment also speaks to the notion of the Protestant ethic as a guilding princible of our dominant culture. Still, I doubt I will eat at Mickey D's any time soon.

8/08/2006 10:40 PM  
Anonymous Anonymous said...

guess what, for all those slamming Joanna, or bitching that it's your right as a customer to be a whiny ass, you can take your money elsewhere, I wouldn't want you as a customer where I work, I'd rather you take your drop in the bucket and bother someone else. The big companies don't give a rats ass if you contribute your 5 dollars or 10 dollars or even your 200 dollars a day, if you go elsewhere, there's a good chance someone better will fill your shoes and cause less grief doing so.

The customer is not only usually wrong, no one really cares either.

8/08/2006 10:47 PM  
Anonymous Anonymous said...

She must be one of these crappy McDumbasses that doesn't listen, does a bad job and tries to close early. FYI fruity, i don't like McDonald's enough to commit your stupid McTerminology to memory. This inability to see your own flaws surely keeps you locked into your dead end McJob.

Have a nice day.

8/08/2006 11:00 PM  
Anonymous Anonymous said...

lol the wage slaves show their ignorance here. They assume 1 or 2 people may not go to a McDonalds due to these posts. Ermm..the websites that linked whatsherface's list get hundreds of thousands of hits per day (per site). If even 10% of those people decide they were offended enough to not eat at McDonalds this week, you are talking losses in the millions. Now imagine if CNN and Fox decide to link that list...ouch. Of course we know you guys don't care if the companies you work for lose a few million here and there, but I guarantee your bosses will. How's that for a drop in the bucket?

8/08/2006 11:03 PM  
Anonymous MrCrow said...

Ah, so one of you must have the cure for cancer. So much energy wasted....

8/08/2006 11:14 PM  
Anonymous Dr in 2009 said...

Please don't confuse socioeconomic status with character, grace, or class - it only exposes your lack.

If you are justified in denigrating those whom you believe to be beneath you, then I hope you don't complain when your betters do the same to you.

Perhaps your next fast-food server is putting herself or a relative through medical school, as mine is. Thanks Ma!

P.S. Insult my momma and I'll pick the big-ass gauge needle fo' yo ass AND add lots 'o extras for your bill!

8/08/2006 11:19 PM  
Anonymous Anonymous said...

All the comments here are really just a rehash of the ever widening rift in the employee-consumer relationship. Some customers know for a fact that they are right and attempting to establish a rational rebuttal with them is futile. Denigrating someone for venting their frustrations about dealing with belligerent customers is rediculous, I'd rather them vent their frustrations immediately in a harmless trifle instead of setting fire to/massacring/tainting food at McDonalds because they let their frustrations build up inside them.

Oh, and reposting the list after she stopped hosting it is wrong, perhaps you'd figure she took it down for a reason.

Walk in her shoes for a day and see how your perspective changes. Poor people could be partially responsible for their state of being. Missed oppurtunities are missed oppurtunities and perhaps such oppurtunities never arose. Prices for essential things like gasoline continue to increase as well as necessities in general, whilst the paycheck stays about the same. I'd say unless the decisions that the person in question has made in the past have been costly financial mistakes, it probably isn't their fault.

You could say that a lack of education is a "costly financial mistake." Verily, I say to you good sir or madam, it is indeed. However, a lot of people don't have the financial means to attend college. Scholarships? Perhaps this person doesn't have the aptitude necessary to go through college or almost/didn't graduate from high school. Community college could be an option, but again we return to the question of means...

What this boils down to in the end is people treating others the way they want to be treated. Bear in mind that respect doesn't always happen and shouldn't be expected. Bear in mind that these people someday will recieve their comeuppance, and it may not be all at once, but it's going to happen, even if it happens one minor inconvenience at a time. Just live your life with respect for other not only for the karmic benefits, but more to spite those who don't treat you well.

8/08/2006 11:36 PM  
Anonymous goose said...

Okay for all you people who are bashing this poor girl you have clearly NEVER worked at a fast food place for minimum wage. You are the customers that come in and piss people like us off for being the ones who have to be your slaves. What you need to realize is that we put up with BS from customers every day and what do we get out of it? Minimum wage pay checks and going home smelling like rotten disgusting food. I think you people should really grow the hell up and realize that being in fast food SUCKS ASS and we have a right to bitch at people like you who think we are supposed to bend over backwards to meet your every demand.

8/08/2006 11:37 PM  
Anonymous Penelope Whippenbottom said...

I worked in foodservice for quite a few years. Never spit in anyone's food, and always treated all but the worst as guests. Threw the most uncivilized customers out the door (and sometimes down the stairs... LOL) But I wouldn't work for a corporate grease pit like McDonalds either.
Haven't been in one in 20 years, because it is crap food, served in unsanitary conditions, by ill trained people who wouldn't know HACCP if it hit them in the face. And the whole ship is steered by corporate dopes who would sacrifice the company's future to hit their budget numbers this quarter...
Besides, it's packed full of fatarsed people who define themselves by rooting for a political party (either one) that really doesn't give a damn about them. I don't have time for political morons...

8/08/2006 11:48 PM  
Anonymous Anonymous said...

4 things: worked fast food, and it sucks, but doesn't give you the right to be a smartass like assuming customers memorize your operating hours or 100 items on your menu.
Want to know why at least a few customers are smartasses? Because they order pleasantly, clearly and concisely, and their order is wrong, their cashier doesn't give a damn,
gives the wrong change back and is apparently spitting in the food to boot. So next time we come up to order...guess who is going to be a dickhead?
Thirdly...venting frustrations is one thing...coming up with a self-righteous list telling me how to order is another thing. She comes across acting like every
customer is an idiot and she is some kind of fast food virtuouso. As for the nonsense about socio-economic status...sorry, doesnt fly. My dad worked as a janitor at a bank
after getting out of high school. Worked hard, long hours, and had the "right attitude". After about 15 years, worked his way up to Vice Presideng of Facilities Management, in charge of multimillion dollar budgets. Now he owns his own business. So don't tell me things are beyond some people's means just because they didn't get a college degree. This girl has the wrong attitude about her job, and I think she might be in for an attitude adjustment the next time she shows up for work. Fourthly....don't post things on the internet you don't want people to see. So she took it down? Sorry, it was public property as soon as it hit the net, and now it is going to be posted everywhere.

8/08/2006 11:56 PM  
Anonymous Minky Sunshine said...

Sheesh! Any they say humor is dead! I think she's being funny. Well written too. You folks need to get a sense of humor!

8/09/2006 12:04 AM  
Anonymous Anonymous said...

I guess she should have gone to college, or graduated from high school at least. The world needs ditchdiggers and hotel maids too.

8/09/2006 12:08 AM  
Anonymous Anonymous said...

No, we need robots marginally smarter than a scarecrow to man our fast food restaurants.

8/09/2006 12:18 AM  
Anonymous Minnesota Pizza Guy said...

She made a few good points (a lot of people come in with impossible demands, and then blame her because it can't be done, or assume she's stupid because she works at McDonald's.) She also made a few overly uptight ones (some people simply don't have the dexterity to get all their change fished out in a second and a half), and the overall tone of the post DOES seem a bit on the "whiny" side (though as a pizza guy myself, I could see where certain aspects of customer service frustrate the bejezus out of her.)

Overall I guess the best lesson to take away from this is -- ALWAYS be respectful and treat the person on the other side of the counter as a fellow human being, no matter what side of the counter you're on. This means being as pleasant as possible... i.e., start out giving the benefit of the doubt that the worker is trying her best, or that the customer is being reasonable. It really is as simple as that.

8/09/2006 12:40 AM  
Anonymous Anonymous said...

To use sarcasm like this reeks of the humor in the truth of a situation.

Here's some McCommandmants for you to follow, burger flipper:

1. If a customer orders a 'biggie size' just upgrade them and STFU, you know what they're asking for. You've obviously been working at McDonalds for too long, and your McPride has done to your head. If I want to "quiero a Quarter Pounder", you best respect that.

2. Reasonable enough on the pickle thing. If I had line of sight to the actual assemblers, I'd pick off the pickle and flick it at them.

3. You're just begging for me to come into your store 2 minutes before close, so I can run and lock myself in your McNasty bathroom for an extra 10 minutes past closing, aren't ya? I know how antsy you hourly wage types get to be out on the mark of the hour, or a couple minutes before if you can. You aren't the only people who can be malicious.

4. I won't scream at you until you asked me to repeat my order thrice. Three times shall be the number of times which I repeat myself to you. After that, I'm going to bark my order at you like a drill sargeant, since that's apparently the only way to get through to your grease soaked eardrums.

5. You need psychiatric help if I order a hamburger with no cheese, and you have an conniption fit because hamburgers have no cheese, or they're called cheeseburgers. I'm not asking you to put no ice in my coke, I'm just ensuring my order goes as planned.

6. Does your McDonalds look like a Toys-R-Us? Yes, it does, bitch. Especially with KiddyLands. Despite how difficult and mindwracking, souleating, and bodybreaking your McCareer is, other people have difficult jobs too, and have bad days.

7. If you actually hand me my food and make eye contact, instead of tossing the bag on the counter and rolling your eyes because your counter job is so boring, I'll be happy to acknowledge you and your hard work. If you don't want to be genuine, don't expect heartfelt thanks in return. Ask your manager to send you in the back, so you can scowl at the fries, not me.

8/09/2006 1:06 AM  
Anonymous Jessie said...

"Poor people are usually poor for a reason, face facts and reality."

Ignorant people like you scare me. Yes, some people are poor for a reason (drugs or laziness), however ALOT of people are poor because of unusual circumstances, or just plain bad luck.

If you can't afford to go to college (and don't qualify for financial aid because your parents make 'too much' and can't get a loan) then you're sort of screwed aren't you? -speaks from personal experience-

As for this Joanna.. I see a bit from both sides. On one end, I'm paying and you're the EMPLOYEE and since I'm paying, I deserve to get my order correct. If I come up, and politely say "Excuse me, but my order's wrong, I ordered this that and the other" Then you shouldn't be looking at me like I'm the most stupid and annoying person ever. (I'm personally allergic to onions, and if they've touched the burger, I go to the hospital). If someone is calm and polite to you and requests that your correct your error, then don't act like a snot. You're working at McDonalds, and though you're not lower than the rest of us, you are CERTAINLY not more superior.

But then, of course, ignorant pricks shouldn't treat service people like dirt. Enough said.

8/09/2006 1:09 AM  
Anonymous Anonymous said...

These seven or so "rules" don't really seem so bad, just an easy kinda humorous rant about a sucky job, but the fact is she did write 43 bitchy headache-inducing rules, the complete list is behind the link. So i can't respect her. wait, did i hear that she's over twenty? she's been there two years, and she's twenty five? ok, i forgive her, and forget her too. she isnt going anywhere, let her have it her way.

8/09/2006 1:23 AM  
Anonymous Anonymous said...

I've worked fast food in the past (it was a very small town with very high unemployment. The jobs in that town would practically be filed before the person before left) I can understand where she's coming from. She is a BIT overboard, for sure. I think the real solution is to set all management at fast foor establishments on fire immediately. They wreck their empoyee's mood and in turn comes out in how the worker treats the costumer...Dehumanizing treatment tends to make you a bit grumpy.

8/09/2006 1:27 AM  
Anonymous Anonymous said...

A lot of narrow minded, aristocratic folks carry on about Joanna's "bitching", but I ask you, have you ever held a minimum wage job? Ever been laid off? Ever had a client cuss you out in public? Your collective excellent grammar skills point to a first class education, a luxury not everyone can afford.

Further, I'm sure these rules aren't posted in view of the customers. They just quantify the feelings of thousands of people doing a job you are either unable or unwilling to do.

Any person who deals with the public on a regular basis is going to experience frustration. I see many posters who say, hey, just go get another job. I challenge EVERY SINGLE ONE of them to, right now, TODAY, quit their job they currently hold, go get a minimum wage job, and keep me posted via email. I dare you. I double dare you.

I've held min wage jobs, and done well at it. If you want to shop, eat, etc, please have a little courtesy.

I work for a major chain (can't tell you which one, email me if you really want to know) and we are open every day except Christmas, Easter, and Thanksgiving, open 12 hours a day, yet every Sunday there's always a client who comes in at 8:05 and wants the whole treatment, about 60min worth of advice, credit app (add'l 10 min) etc. Would you go in a museum 5 minutes before closing and ask for a complete tour? Of course not. Why? Because they'd throw you out!

When they say Closed At 9pm that means "At 9PM we allow our employees to begin to clean up the mess the clients have made of our place of business, and then, assuming the supervisor says it's ok, they can go spend an hour or two with their families."

Of course, you can feel free to rebutt, that's the beautiful thing about Free Speech.

Just don't rebutt if you haven't worked in Joanna's shoes.

Anyone willing to take me up on my offer, email me. I double dare you. I don't think anyone has the balls.

PS- I went to George Washington University.. paid my own way.. I work in retail-- non-management-- I make close to 50k/yr-- and I'm the top salesman in the region... but I work weekends, holidays, etc. and provide the public with expert advice they can't get elsewhere.

2:20 AM

8/09/2006 1:28 AM  
Anonymous Anonymous said...


8/09/2006 1:35 AM  
Anonymous Anonymous said...

This is hardly a surprise. Who works at MacDonalds when they're 25 anyway? When I was 25 I was putting myself through my master's by living like a hermit and working a poorly paid IT job.

The key there is "living like a hermit." If you've got no savings, and don't qualify for loans, and can't get your education paid for by family, then you have to work like at the same time, and do a lot of coupon cutting. It's not much fun, but it's better than being stuck at MacD's. Six years later, and my income had more than quadrupled - whaddya know, hard work sometimes pays off!

8/09/2006 1:37 AM  
Anonymous Anonymous said...

Most of the comments here are clearly people who haven't worked in retail or customer service, much less McDonalds.

There are too many specific points to directly refute everyone. But suffice it to say, these complaints crop up at almost every customer service job.

Every. Customer service. Job.

So, every restaurant, clothing outfit, grocery store, every place you go with a cash register produces the kind of stress spoken about here.

She's complaining because customers are protected by the rule "the customer is always right".


Customers are stupid, and rude, and they have been made to think that the people serving them are below them.

But that is besides the point. It really is very simple. Be nice. These people handle your food. They don't care about misdemeanors. They will treat you the way you treat them. Now sit back, and think, really, truly think, about how many times you may have enjoyed the sweat of someone's nether regions, or some snot, or spit, or maybe perhaps a nice peppering of floor grease, or god knows what else, simply because you decided to belittle someone behind a counter.

Don't. Fuck. With people who handle your food.

8/09/2006 1:56 AM  
Anonymous Anonymous said...

hah! I work in a grocery store, and some of these amuse me greatly. Especially the one about closing early.

to the above people who just say 'stop bitching':
Yes, the customer is to be treated like GOLD and with a shining example of customer respect/service, but not when you come in demanding that we kiss your ass and grovel at your feet just because we make minimum wage.
If you swear at me, belittle me, or scream at me because YOUR child is breaking all your groceries while you talk on your cell phone--I tell you to get out or my manager does. Simple.

Common courtesy is the way to go. The customer is the only thing that keep us in the employ of the company, so treat them with respect! even if they are a pain do your best rather than 'unspeakable things'.

43 'rules' is a wee bit excessive though and edging into whining territory. I figure I want a smile and a reasonable effort at the checkout/fast food place when I go in, so I give a smile to the next person in line as they scream at me about their goddamn smashed jar of pickles or mouldy breadcrumbs.


8/09/2006 2:03 AM  
Anonymous Anonymous said...

As much as I am against doing "unspeakable things" to people's food, I think it has become far too common for people to forget that the person on the other side of the counter is just as much of a human being as you are. They have the same feelings and the same pride and the same want not to be looked down upon. The next time you are in a yell at the person on the other side of the counter mood, just think about how you would feel if your situations were reversed. Everyone deserves to be treated respectfully, especially people who are providing you a service.

8/09/2006 2:05 AM  
Anonymous Anonymous said...

Speaking as a recently former restaurant employee, I know how much of an ass people can be. And yes, I've dealt with them, day in, day out. I hate them. I wound up a shift leader and had to deal with every asshole customer that complained, so I really know how it goes, believe me. Lo and behold, I actually think the customer is always right, for one reason and one reason only. From where does my paycheck come? The customer. Period. Every dumbass who does something stupid, rude, or just plain fucked up (and there are scores of them every day) is still personally funding my ability to remain alive.

It's sad that we have to deal with these idiots, but it's a fact of life. Deal with it. If you don't like it, go get a job in a factory. The idiots are still there, though, and they'll annoy the hell out of you. Go start your own business. You'll have idiot employees. Do anything, you'll have to deal with idiots. It's simply a part of life. Quit bitching and learn to deal with them; if you don't, you'll still find yourself working fast food when you're 50.

I will say, in every service industry employee's defense that there is a line. I've had people cross the line. I had a guy arrested for molesting a waitress of mine. I'm not talking a pat on the backside here, this guy grabbed the girl's ass with both hands and wouldn't let her go. The wild thing is that he was sober. He's in prison right now for sexual assault. As an added side-bonus, I got to punch him in the face to get him off of her. You can't cross the line and 'retaliate', though, as I watched one of my employees get taken to jail himself for putting foreign objects in a customer's food. There's also a civil suit pending against him, one that he'll lose miserably (security tape got subpeona'd...he's fucked) and will probably spend the rest of his life in horrific debt as a result of. This is not the only case I've seen go badly, in fact, another employee got the absolute shit kicked out of him and loves his dentures now. That said, think twice before you fuck with a customer. Most of them have more than you do if you're working at McDonalds, and most of them will sue you for everything you'll now never have or worse.

I've had my life threatened over a fucking pizza and I've had more people than I can count attempt to outsmart me in the undying quest for free food. So I understand, at least, where she's coming from, but not her approach, tone, or inherent immaturity.

It's shameful, at 22 years old, to have to tell a 25-year-old to grow the fuck up already.

8/09/2006 2:31 AM  
Anonymous Funployee said...

Okay, as a McDonalds employee, I have to say I agree with some of here problems. I'm actually a nice guy, and I'd never do shit to people's food outside of letting them get away with the wrong thing.
1.Franchise confusion is retarded, especially when most places don't even go beyond a large size anymore and we don't make fucking Blizzards.
2.Laying your cash on the ledge is rude and makes me feel like you don't think I'm competent to take the money from your hand. You won't get your change or your food any quicker by fucking with me.
3.If your cellphone conversation was really all that important you wouldn't be having it in the drive thru line. Turn it off and order, I don't want to know how aunt Lola's doing on her vacation in Florida.

Other than these things, I really haven't got much to gripe about. Back window is a sucky job anyway, don't make it any harder on us especially if we aren't being a dick to you.

8/09/2006 2:32 AM  
Anonymous Funployee said...

BTW, on a bad day, I come home and my counter-strike kill/death ratio is somewhere around 7/1. Great for venting.

8/09/2006 2:37 AM  
Anonymous Anonymous said...

I worked at mcdonalds and a lady came up to the window and said "I need a bit more time to decide" and I said "Sure, take your time, I am paid by the hour." I have had hundreds of people laugh at that joke, but she called and complained saying I was "unprofessional." This is McDonalds, how professional do you want it? Sure, not spitting in the food, showing up clean and clothed and not cussing the customer out, but don't expect me to address you as "madame" for minimum wage and when you are not going to give me a tip.

8/09/2006 2:48 AM  
Anonymous bucket said...

Wow, lots of complaints here about the "unspeakable acts" on people's food.

I hate to sound like a McCarthy drone here, but: if you have any reason to complain, you're probably guilty. Food service workers generally don't spit in food as a pasttime. They do it to customers who are complete jerks and make their work day miserable.

Therefore, if you are treating your fellow man with respect, regardless of the fact that he/she can't seem to figure out what that Arts degree is used for, then your food will be as clean as you can expect a 250-calorie sandwich to be. However, if you look down your nose at any person who doesn't hold some position of power over you, well... you're still going to have bigger problems in life than snotburgers.

8/09/2006 3:09 AM  
Anonymous Anonymous said...

It's hilarious how seriously people are taking this whole thing. I'm in college and have worked in retail for 4 years. I worked at Office Depot for 2, had to leave that to go to college out of state. Worked at Suncoast until the company went bankrupt so my store closed. And I now work at Starbucks, my first remotely food related job.

I've been fortunate to never have to work in a place like McDonald's, I've always worked in the mall so I usually have higher class customers. I was at Suncoast for 2 years and had customers request me by name because I treated them with respect and knew my shit. So this isn't coming from a bitch who treats their customers wrong.

The customer is not always right. But if the customer is polite and treats me like a human being I will do everything within my power to help you out even if it's your mistake. At Starbucks we are even allowed to give customers a coupon for a free drink if the customer had to wait a long time or if we just really messed up. If a customer is polite about waiting and such, I will gladly give them a coupon for a free beverage to make it up to them.

If you come up to me treating me like I'm some lower life form because I'm a college student trying to make a living, you are going to wait your ass in line like everyone else. I will never spit in someone's drink, cuss at them, or be rude to them.

Unlike McDonald's, I do make a nice amount of money as a part timer. Hell, Starbucks is infamous for treating their employees so well, I get health benefits, stock, and more just by working part time. So yeah, I'm treated very well by the company so 99% of the time I give each customer my all. That 1% is the small number of customers that are just atrocious so I have my manager deal with them.

If I worked at McDonald's I probably wouldn't be so nice to my customers. The company doesn't care for their employees and underpays them, so I wouldn't go out of my way to help customers if I worked for them.

As for the whole say thank you thing to employees, it is really appreciated. When customers leave Starbucks I say thank you, have a good day and most of the time they're courteous and respond with thank you.

Because of the time I've spent working retail I make sure I'm the best damn customer ever when I go anywhere. I treat employees how I like to be treated when I'm working. If I'm at the grocery and picked something up I don't want, I'm going to haul my ass back to the place it belongs because I know when I was at Suncoast it really pissed me off how people would be too lazy to walk 5 feet to put something where it belongs.

All it takes is treating people with a little bit of respect, you're taught that in grade school. You aren't always going to be lucky enough to have employees like me who wouldn't dare spit in someone's food. If you walk up to an employee treating them like ass, expect there to be surprises in your food. The whole customer is always right thing dies the second you are rude to the employee.

8/09/2006 3:11 AM  
Anonymous Anonymous said...

Backwindow is the easiest job ever! Take orders and then make food. I'm a McDonalds employee, and for some reason the job is ridiculously difficult. (If you're not stupid) because you end up doing enough work to make up for the stupid people..... The close one made me laugh... since I always have it so I have everything done at close.... so crafty! And the ice cream one! People always asking for large cones. :<

8/09/2006 3:16 AM  
Anonymous Anonymous said...

Christ, i can sympathize with most of the list. All 43 of em. Who am I? McManager 3.5 years strong.

Ok, seriously folks. Supersize has been discontinued for upwards of 2 years now. We don't have it. You can yell all you want, but that does not change the fact that we do not carry it anymore! Large != Supersize. Not that hard to figure out.

And as for the tomatoes on the big macs.. its annoying for the grill team because if they see something that does not fit (- tom. on a big mac or +mac sauce on a fish), they assume its a mistake, and extra time must be taken to confirm that the grill order is correct. the #1 way to piss off a mcdonalds employee is by slowing everything down.

I don't come to your burger king and order big macs.. don't come to my mcdonalds and order whoppers. Jesus people, read the menu!

8/09/2006 3:53 AM  
Anonymous Anonymous said...

People who work shit jobs are sub-human, so I don't see what all the bitching is about.

In Roman times, you'd be fed to lions in front of a screaming crowd. Have some apprecaition that you even have a job.

Now go get your ass back behind the counter and make me a damn milkshake.

8/09/2006 4:48 AM  
Anonymous Anonymous said...

Boy, looking at the commonalities in this thread makes me feel disgusted.

Really, who in the fuck do you people think you are? Your basic argument seems to be that shit girl is a piece of shit because she isn't a stockbroker or a real-estate agent. Well, fuck you, you cake-eating assholes. It's no wonder 90% of the world despises ignorant, self-aggrandizing American assholes.

(Despite the irony here) Courtesy and simple human decency are beneath you, eh? Well, consider me the 800lb gorilla of karma. The next time you pansy-assed fancy-boys feel the need to mouth off to the underpaid unfortunates who are kind enough to fee your lazy asses, make sure there's not a really big, really nasty looking bald-guy standing within ear-shot. If there is, you may end up meeting me soon after in the parking lot.


8/09/2006 5:57 AM  
Anonymous Anonymous said...

I check my burgers every time I buy fast food, and if I were to find an "unspeakable thing," I would be right on my cell phone to the police.

You spit in my burger, you're going to fucking pay, but don't take this as me advocating rudeness to food service employees. We need to eat, and so do they, thats why they are working. If everyone puts a little bit of effort into their daily interaction things will go much more smoothly.

8/09/2006 6:22 AM  
Anonymous M.A.B said...

People like this should NOT be in customer service. I worked at a grocery store for years, and God Do I know how awful customers can be. But if I come in before you close and ask for food you'd damned well better not do anything horrible to it.
I worked in a seafood shop, and would invariably get someone in as I was hosing down the department.
Sure I was hacked... but they needed their fish, So I did my best to get it to them without destroying what I'd already cleaned.
This woman needs to find a new line of work.

8/09/2006 6:32 AM  
Anonymous Anonymous said...

The customer is never right. If they don't like it they can go somewhere else.

8/09/2006 6:44 AM  
Anonymous Anonymous said...

can anyone even believe how many comments this one simple post got !?! - she really struck a nerve there.

my opinion is simple : hate the customer, think what the hell you want in your own time, but for god's sake don't contaminate the product (even though i don't think she was seriously suggesting that she does that).

for those of you who think it is OK to McNasty the product, i guess you think it would be OK if your mechanic were to loosen your brakes a bit for being rude to him or for your cleaner to steal stuff from your home for not raising her hourly wage ?

8/09/2006 6:46 AM  
Anonymous Anonymous said...

You know what time closing is at my work? 10. What time do we get off? 10. Guess what I have to do between customers? Clean, prep for tomorrow, etc etc.

8/09/2006 7:47 AM  
Anonymous Anonymous said...

Some of the comments in this entry remind me of why some people are at the bottom of the economic food chain -- because they deserve to be. In fact, they've reached their Peter Principle peak.

If you think that "doing unspeakable things" to someone else's food is cool, then you're a sociopath who should be in jail for a long time.

It's pretty east to see why you don't get any respect. You do not deserve any.

8/09/2006 8:05 AM  
Anonymous Anonymous said...

I worked in retail for 5 years and I have dealt with all kinds of nitwits so I feel qualified to say this girl is an immature former princess who is having some growing pains .

All I can say in her defense is yes some people aholes and they deserve to be ridiculed for thinking their shite don't stink.

However, this girl and every moron that is supporting what she says needs to grow the eff up. Do not generalize the general public and blame them for your lack of a better job. She just alienated the entire populace.

Also, some of these were stolen. The missles comment...yeah that is ripped from Dane Cook. Get over yourself. Maybe that's why you are working in McDonald's...because you cheated your way through school and here you are now.

She will however probably learn a valuable life lesson soon. Someone is bound to connect her to this and she'll be fired from a McDonald's. Explain that one in future interviews baby! Although, the stripjoint may not care I suppose.

Foreshadowing: Here is a $5, now shake it for me. What I stink like garlic? Tough, work it baby.

P.S. You work at Mcdonald's, life makes the rules and you follow them sweety.

8/09/2006 8:10 AM  
Anonymous Anonymous said...

It's just funny to watch everyone get up in arms when some chick is honest about people who are douchebags. Granted, probably not everyone deserves the treatment listed, but come on-- be realistic-- we've all been rude to the person at the drive-thru before.

The holier than thou bullshit is funny to watch from the aghast people, THEN harrassing the chick for pointing out shit that we do to her and others. Ever think about all those many mature moons ago, when you fucked something up at a job you had and perhaps endured some sort of harrassment/repremand? It may not have been fast food or anything remotely the same-- but it feels like shit, doesn't it? I doubt McChick and the others in her position need every single prick bitching and moaning about how at Burger King, their "handful of ketchup" is more than "two packets."

Doing unspeakable things to someone's food. It's a Felony! *Gasp* GET OVER IT. I'm pretty sure if you had half a chance to lay a nice fat shit in someone's burger, that had been a complete prick to you-- YOU WOULD. People who work in the food retail industry have amazing restraint. If I were them-- I'd be putting delicious delights in about 90% of people's food these days.

We're rude, uptight, unrealistic.. and we take our shit out on the girl at the drive-thru who may happen to foul up an order or three in about 60 she gets an hour. Give her a break, when your shit don't stink and you manage to envelope the world in world peace-- talk shit then. Do unto others as you would have them do unto you, someone said above. Ain't that the truth.

If I'm a douchebag, I expect someone to do unspeakable things to my meal. I deserve it. I was an asshole. Just keep in mind that you're probably an asshole too.

For now, good on you McChick-- not an original idea with the list, but a tickling little gigglefest indeed.

A very greatful Paramedic (who doesn't eat all that much fast food, but empathizes).

8/09/2006 8:16 AM  
Anonymous Anonymous said...

As far as point number 3. Boo Fucking Hoo. You're scheduled to work untill a certain time. Get fucking use to it. It's called the real world. Sometimes in customer service you are asked to stay a little after your shift, it happens. Your company should compensate you for this. If they don't then stop bitching and find another job.

8/09/2006 8:28 AM  
Anonymous GuinnessFan said...

These "great" rules work anywhere asshole customers frequent. Yea, it's only McDonalds but if that employee cares enough to make the rules, we should be nice enough to NOT give them shit !!
I applaud you !!!!! :)
BTW, I am 42 yrs old and have a great job. I do not like McDonalds food, but I no that ahead of time. Do not go and expect good food.

8/09/2006 8:35 AM  
Anonymous Anonymous said...

The Assholes here are astonishing, "Poor people deserve to be poor.." I'm an RN now but I have worked food service even when I had a god damn Bachelors degree. I did go to a 4-year college that I worked myself through and when I went back to my home town, the only thing my Bachelors degree in Chemistry got me a wonderful job at Long John Silvers, there just isn't anything else around here for in Southern West Virginia. I was lucky not everyone can afford to go to school, social status is mostly an accident of birth and "moving-up" has more to do with luck and who you know not what you know. Sometimes you take the only job available, granted I never had to even look at customers I worked the fryer in the back, and it's a small town where everyone knows everyone so the customers were always pretty cool, but with me you bastards wouldn't have had to worry about me spitting in your food I would have put dropped your ass in the fryer and put Long-Pork on the menu. Just try that "I'm white-collar I'm better that you" shit in my ER and see how fucking far it gets you.

8/09/2006 8:39 AM  
Anonymous Anonymous said...

It sounds like a lot of you take no pride in your work. Personally, I don't care what job it is I'm doing, I do the best I can. This includes taking shit-with-a-smile from customers at a minimum wage job. Just because you "aren't being tipped" or are working for "crap wages" it doesn't give you the right to do your job any worse.

8/09/2006 8:49 AM  
Anonymous Anonymous said...

I don't understand why people get so offended when someone they don't know puts together a list of things about her job that she doesn't like. Do they see their own behavior in her list of no-no's and feel guilty? Or is it the tired old, "We're all miserable, shut up and deal with it" mentality?

I, for one, intend to be extra-nice the next time I deal with a server at a restaurant or fast food joint.

8/09/2006 9:05 AM  
Anonymous Anonymous said...

I work in the Computer Tech equivelent job. The amount of times I've had to stay late because a customer calls me just before close is MANY but I deal with them nicely and coureously. Even while whatching my last bus the night (of 3 that I take) that gets me all the way home. Though I honestly will mute for a second to curse. Not the customer's fault.

Point is you're not a mindless order taker. Whether at a restaurant or a window... your job is to be my food advocate. Get me what I want or help me avoid what I don't want.

If I ask for NO on a particular ingredient I mean NO. I may not be sure if its on a particular menu item and (frankly its not my job to know the particulars of any restaurants' menu) and when I specify ask for NO on an ingredient it means I don't want something on it.

I shouldn't have to say it makes my tummy ache or, that I don't like item X or that I am allergic. Point is I asked for something not to be on my food and it will not be on or in it. At places I've been told, sorry, that item comes inside one of the ingredients and we don't make that part from scratch... been told my options ie/ If you don't want X item then we can skip the sauce all together or have had recommendations for more for me food friendly options that are similar.

For fastfood, if going through a drive through I've given up on the NO item(s) and usually order chicken as it doesn't include those NO items. I order at the counter if I want something that has a NO item on it for me as I've been dissapointed enough times not to bother.

I used to just not eat the item I ordered at all and just leave all POEd and hungry. Its not a matter of preference or an outright allergy, where I die, I just feel awful a while later.

Now I complain directly to a manager and ask him/her to oversea the making of my next one or if it looks like thats not going to happen to my satisfaction, I get my money back and eat elsewhere.

8/09/2006 9:13 AM  
Anonymous Anonymous said...

While I now work at a large telecom and have a respectable position there, I am glad that the 3 and half year tenure I had at Mickey D's during high school is over. I agree that doing "unspeakable things" is illegal and immoral, but chances are if you eat fast food it has happened to you. Working at McD's was one of the worst jobs I ever had, and I hated going to and being at work every 20-40 hours a week that I was there. One thing that I have learned is that the customer is not always right. I agree patrons of an establishment need to be treated with respect. But when you have someone who screams at you through the drive through speaker because you asked them to repeat something to you, the customer is wrong. The employees are human and make mistakes. I agree that at times there is inexcusable behavior that occurs at fast food restaurants and retail. At the end of the day it is just a job, and people are simply trying to make a living however meager it may be.

8/09/2006 9:17 AM  
Anonymous Anonymous said...

How about these addendums:
1) Don't fark up my order and I won't be a prick.
2) To the "I don't get paid enough to deal with this crap," set -- The people who get paid more are the ones that handled the crap you are taking deftly and with a smile. You want a better job? Perform the one you are in well.
3) The customer may be factually incorrect, but in the service industry we treat them as correct because we want them to spend more money at our establishment. People who take things like that literally ought to shave my perineum.

8/09/2006 9:29 AM  
Anonymous Barns said...

Do people really have nothing better to do than argue fast food politics? Be nice to the people behind the counter as you would want them to be nice to you. Everyone is happy; you get your food as you expect 86 the lougey protein, The people taking the orders feel good that they had at least one good experience with a customer who was nice and treated them equally, and your kids get the cheap 5 cent toys they have been drooling over since they walked in the door.

8/09/2006 9:41 AM  
Anonymous Anonymous said...

don't eat fast food stupid.... if you don't want to eat someone's
snot, semen, or butt wipings dont eat fast food. Are you stupid?
it's garbage, why would you put filty overprocessed unnatural food
in your body. After your vascular system fails (and it will) they will
start to replace your veins with plastic tubes... is a big mac worth

8/09/2006 9:46 AM  
Anonymous Anonymous said...

I have a GREAT idea.....go to McDs and if some one gives you shit, GET THEM FIRED. Then report the manager to corporate.

No one will be spitting on burgers after that.

Fight back against these trash asshats.

8/09/2006 9:52 AM  
Anonymous Anonymous said...

The only reason I ever go to McD's is to get something to eat fast. I despise people who make special orders. It's freaking McDonalds! It's all fried crap- it tastes the same no matter what's on it. If you want a special order go to a real restaurant.

8/09/2006 10:03 AM  
Anonymous Anonymous said...

Jesse Jackson used to spit on customer's food. Why should anyone expect McD's to be any differant?

8/09/2006 10:16 AM  
Anonymous Anonymous said...

Joanna is your typical person in the service industry. She should not be getting upset at customers who ask for no tomatoes on a sandwich that doesn't have them, along with "violations" of all the other rules. I dont waste my brain power on remembering what fast food sandwiches have tomatoes on them, even if I've eaten it before. I would worry about someone who does. Just because she does this everyday with a thousand different customers...keep in mind that each individual probably eats at mcdonald's less than once a month...hopefully. I'm guessing the reason why she is so disgruntled is the people whose order she is taking took one look at the 25 year old hateful loser she is and realized it was going to be an all out battle to get what they want, and treated her accordingly. My advice to her is to make concessions for each customer, since people have different expectations, or get out of the industry. Though I bet when she goes somewhere else and receives crappy service, she probably lectures the staff there on how stupid they are, etc. She, along with anyone else who might have made up some of these rules are the McDonald's equivalent of SNL's Nick Burns: The Company Computer Guy. People just want their food, Joanna's nobody special and neither are we, quit acting entitled to something and make my damn food.

8/09/2006 10:26 AM  
Anonymous Anonymous said...

I just think it's sad that a high school graduate doesn't know about commas and how to spell "isn't". By the way, does anyone know where I can find an engine genius? My car is on the fritz. Now go biggie size my chicken tenders and don't forget my McGriddle.

8/09/2006 10:34 AM  
Anonymous Anonymous said...

she should be fired

8/09/2006 10:35 AM  
Anonymous Anonymous said...

To the RN..if you approve of getting back at a customer at McD's--what are you willing to do to a patient??

G-d help anyone who "shits in your ER". I wonder just how far it will get them--6 feet under!

8/09/2006 10:35 AM  
Anonymous Anonymous said...

as a server in a restaraunt a long time ago i know sometimes it can be rough. but serving and working at mcdonalds are two seperate things. servers work for tips (serving minimum wage is $2.15/hr so remember that when you give .50 and think youre generous). and if you go to a restaraunt near a college chances are youre going to be waited on by your future doctor...or engineer...or state representative. hell, i served for 3 years and now i am the program director of a radio station.

it may be easy to tell this person to grow up and such, but also keep in mind that not everyone has the same moral standards to live on (this goes for both sides of the counter). i cant tell you how many time i was yelled at for bringing out the food (that i did not cook) and it was exactly what the person ordered but they thought they wanted something else. or how many times i saw someone put one of their own hairs into their food. i even had a table leave the restaraunt after paying, go home, call back 30 minutes later to let me know NOT to throw the leftovers they had on their table away...when they got there and found someone currently sitting in the booth they had they yelled at me demanded free food.

yes the people mcdonalds could be easier to get along with...but so could the middle-aged accountant who talks down to everyone, even his own children.

we ALL need to get over ourselves and serve each other and not demand someone to serve us

8/09/2006 10:46 AM  
Anonymous Anonymous said...

I worked fast food for 3 years.

People can be jerks.

While I don't think you should mess with their food, I do think that we should practice eugenics. If someone can't pass an I.Q. test, and written personality test, they should be castrated. Their genes get eliminated from our gene-pool, and society should improve!

Ross Perrot 2008!!!

8/09/2006 11:04 AM  
Anonymous Former Manager said...

First off people lets get this straight.
There is absolutely no reason why you cant simply bring your lunch with you to work. Construction people do it all the time Office workers do it all the time. Even when I managed a fast food resturaunt I brought my meals from home.
Why cant you?
The people shes referring to are those who pile into drive thrus when there are already 10 cars there then have the GALL to complain that service is slow.
What the bloody F**K do you expect?
The DT workers job is to get service times as low as they can go which means people PULL AROUND TO CHECK YOUR FOOD DO NOT WASTE TIME AT THE WINDOW.If you need more ketchup get off your asses and come inside. The AC is better there too.
As for your children KEEP THEM UNDER CONTROL.
NOONE no customers nor workers want to hear Jimmy or Katie screaming thier heads off.
CLEAN UP AFTER YOURSELF what the hell do you people do at home just eat dinner and walk away from the plates?
The trash bins are near the door for a reason its not going to kill you to bus your tray yourself.
A HUGE FATTY MEAL DOES NOT BALANCE WITH A DIET COKE No matter how you try to justify it it doesnt work.
I can truly understand her anger people its customers who seem to think that becuase a person works in a fast food chain is less of a person and that we HAVE to take your shit and nonsense because youre the customer and youre always right.
Listen up people 8 times out of 10 your wrong but we have to kiss your stupid asses anyway.
The bottom line is:
do not demand your food
"gimme a this that and the other"
"could i please have.."
Say thank you when you recive your meal
Say sir and miss when talking to your server
If in doubt...ask questions about whats in your items becuase we really dont want to hear you bitch about it afterwards when you f**ked up and ordered the wrong thing.
It all boils down to having courtesy and respect for your server theyre doing you a favor do not repay our kindness with nonsense.

8/09/2006 11:21 AM  
Anonymous Anonymous said...

Dear Joanna:

When I first read your complaints, I thought it to be a quaint list of adolescent gripes presented by a 16-year-old who was experiencing the working world for the first time. How adorable - yet another young adult learns how much it sucks to have direct interaction with the customer in a low-cost service industry. Hopefully this person will soon learn, like I did at that age, the single most valuable lesson that working at a fast-food joint teaches: that working at a fast-food joint sucks, and in order to get even the slightest bit of enjoyment out of your job, you've got to set your sights a little higher.

Then I figured out your actual age. You're 25 freakin' years old!

Ma'am, I realize you may not have had the opportunity to go to college. But not having a degree does not mean you have to subject yourself to this kind of job into your mid-20s!

You're right in everything you say: Customers at fast food restaurants often treat the workers like dirt, it's frustrating as hell, and sometimes it's easy to get so angry that you're tempted to do something unspeakable to their food.

But look at yourself. You're 25 and still spitting in burgers. It's time to grow up. You're obviously not illiterate. You express yourself rather well. You don't have to do this sort of job anymore.

Former Burger Jockey

8/09/2006 11:22 AM  
Anonymous Anonymous said...

Dear Joanna:

When I first read your complaints, I thought it to be a quaint list of adolescent gripes presented by a 16-year-old who was experiencing the working world for the first time. How adorable - yet another young adult learns how much it sucks to have direct interaction with the customer in a low-cost service industry. Hopefully this person will soon learn, like I did at that age, the single most valuable lesson that working at a fast-food joint teaches: that working at a fast-food joint sucks, and in order to get even the slightest bit of enjoyment out of your job, you've got to set your sights a little higher.

Then I figured out your actual age. You're 25 freakin' years old!

Ma'am, I realize you may not have had the opportunity to go to college. But not having a degree does not mean you have to subject yourself to this kind of job into your mid-20s!

You're right in everything you say: Customers at fast food restaurants often treat the workers like dirt, it's frustrating as hell, and sometimes it's easy to get so angry that you're tempted to do something unspeakable to their food.

But look at yourself. You're 25 and still spitting in burgers. It's time to grow up. You're obviously not illiterate. You express yourself rather well. You don't have to do this sort of job anymore.

Former Burger Jockey

8/09/2006 11:22 AM  
Anonymous Anonymous said...

She left off one. . .

44. We work at McDisease because we are drooling morons. If you don't want cheese on everything go somewhere else.

I think everyone should start requesting cheese in their drinks at fast food restaurants. When did a hamburger default to meaning a cheese burger?

8/09/2006 11:25 AM  
Anonymous Anonymous said...

Joanna is obviously a teenager or someone with very little life experience outside her little bubble in Louisiana.

1. The "turbo diesel" engines can't be shut off just to order something in a drive thru, it would mess up the engine because of the way they are made.

2. You will take my sweaty bills, they are still good last I checked, get over it (same goes for the sticky change)

3. I ask if you are ready after I have taken extra time because it is a polite thing to do, you could have been doing something else with the extra time.

4. YOU may know what plain means, but to others it just means "meat and bread" with no cheese. I have had that happen plenty of times. It is not an insult to your intelligence, I am just trying to make my order clear and to make your job easier.

5. Go back to high school (or pay attention in class) so you can learn grammar and a wider vocabulary.

6. There will probably be so many comments on here no one will even read this

8/09/2006 11:42 AM  
Anonymous Anonymous said...

"get over yourself" is a big thing on this blog, isn't it?

as is repetition.

and the "dear Joana" person, love the smart sophisticated thing, "ma'am" really gives it that upper class touch.. maybe just work on the smeared evil content a bit and it'll be fine.

8/09/2006 11:47 AM  
Anonymous Anonymous said...

I am part of a similar blog for pharmacies. They make lists about rules or guidelines we wished our customers would follow. It's all a joke. I am sure she was joking around as well.

Customers are ususally assholes. I have never talked to anyone at a business in the way I get talked to EVERYDAY. I am talked to like I am retarded or have curse words yelled at me for things that are out of my control.

As for the "customer is always right", all that does is let jerks throw huge fits like a child until they get their way. I think we should punish this behavior not reward it w/ refunds or coupons or whatever.

8/09/2006 12:06 PM  
Anonymous Anonymous said...

I am not sure what to be more concerned with, many of the posters lack of concern that someone else may be putting bodily excremented items in their own food, or peoples inability to grasp the concept of you get what you give.

Maybe your job sucks, maybe you had a shitty customer just a moment ago, but the fact of the matter is, I am not that person, yet from the very first rudely hollered "May I take your order?" you continue to wonder why I cease even trying to be polite. From your very first word, you are rude, hostile, many times beligerant when I have not had a moment to say a damn thing. Yet, you expect me to happy, charming, and overly nice to you in response.

Kiss my ass. I am more then happy to be a nice, friendly and VERY generous with my tips. But, I will not do so when I am first presented with such a horrible attitude. As a former waitress, I know first hand the horribleness of service industry, but again, I to say here, if you can't hack it sweetie, find a new job and quit blaming others for your lack of job goals.

The practice of 'adding' non requested items to food is not only gross, unsanitary and illegal, but down right childish. Do you realize how many people DO go out there way to try to be extra nice to thos in the food industry with tips, or making sure the one cooking knows the food was delicious? And to all you folks complaining about those of us who do eat at McSleaze, you do realize you will be out of a job when we stop ordering there yes?

It is very much so the customers right to order his or her food exactly the way they want it, because they are paying for the damn thing, and in part contributing to your wages you fucktard. You hate your job that much, fine go work somewhere else. You can't get a job anywhere else? Then I guess you need to grow up and deal with the fact that MONEY makes an industry run, and those giving it ARE the ones who get to make the biggest fuss and will usually get their way when push comes to shove. Remember that next time you having a bad day, your last customer was a real jerk and you've decided to give your next customer a huge attitude. Do you know for sure this person is not one of the Big Wigs in your company doing a surprise check on your location? Do you know for sure you will never meet this person again and need/want their help for something be it major or minor? And do you know for sure this person will not turn out to be a relative of someone you love?

So many situations in which your decision to exact reveng on the wrong person could and will come back to bite you in the ass. You reap what you sew baby. You want nice, give it, you want congenial, give it. Grow up, stop being gross and pay attention to the customers who ARE nice. There are many of us out there, whom go out of our way to try and make your day as nice as we can. Fucking appreciate it you hobo.

8/09/2006 12:06 PM  
Anonymous Anonymous said...

I won't be a jerk at the window or the counter, but in return, if you screw up my order and include pickles or tomatoes, I expect my food to be remade, not for you to pick the offending item(s) off. I ask for those things to be left off because I am allergic, not because I feel like giving you a hassle. If you just pick the tomatoes or pickles off, you've left me with food which has tomato or pickle juice remaining on it, and I'm going to get as sick as if I ate a tomato or pickle slice.

And if you *do* screw up my order and subsequently just pick off the pickle or tomato, I'm going to see that. I'm watching what you do. I'll ask you in a polite way to please remake my food. I would really rather not have to ask and just thank you for doing the right thing in the first place.

8/09/2006 12:09 PM  
Anonymous Anonymous said...

I sympathize, if you work any job long enough you are going to get irritated at some aspects of the people you serve. Lord knows I have a long list. Let people vent without getting crazed about it! I rarely go to McDonalds, once year maybe. I'm a vegeatarian and they have nothing that I can eat. I don't count the limp iceberg lettuce salad, with a single wan tomato and cucumber slice. I pity the folks who eat at McDonalds as much as the ones who work there.

8/09/2006 12:14 PM  
Anonymous M.G said...

ya'll need to get a sence of humor. obviously her job sucks n she's tring to have fun with it, but it dosent mean to take everything seiriously, loosen the fuck up!!! smoke a blunt and read it again.

8/09/2006 12:26 PM  
Anonymous Ryan said...

Ok, I havent ever worked McDonalds. I did work subway however, and am currently in what would be considered "High Paid Burger Flipping". (I make between 15 and 17 dollars an hour due to tips).

Your servers and cooks are human, human mistakes get made, and frankly Ive bore witness to some truly jerky moves by customers due to a mistake in the order. I've seen one come to the expo window and hurl the burger through the window at the cooks in the middle of a rush because it had onions on it and they'd ordered no onions. I've seen them quietly pick product off a burger they didnt like and proceed to spread it all over the table to "get back" at the server for messing up their order. I've dealt with drunks, drug addicts, and people who somehow feel they're entitled to more than anyone else.

The key is manners. 99.9 percent of people in the food industry will take back a mistake and fix it. If they seem frustrated at the time, again, look around, is it the middle of the lunch or dinner rush? Fixing a mistake breaks the flow of your dish preparation, and its a frustrating thing to have to do. More than half the time it has nothing to do with you, and everything to do with trying to get all those other tickets out in a reasonable amount of time to avoid dealing with cranky customers. I havent once met an employee who would actually DO something unspeakable to someones food. But guess what, a lot of us contemplate it. The percentage that does goes up the ruder and more obnoxious you are about it. If you're having a bad day, order your food, eat it and get out as fast as you can because contrary to what people think, we are NOT paid to take your abuse. We are not low paid punching bags for your shit day or your frustration that your order had an error in it. And unless you're dealing with a restaraunt in a town of less than 5k people, or a business that's already failing, we do NOT need your business if you're going to jump in and be an ass to the employees. All being a jerk does is provide you with worse service.

8/09/2006 12:28 PM  
Anonymous Anonymous said...

Simple math:
Customer is always right = Successful Business
Stubborn employees + unhappy customers = NO BUSINESS

Suck it up and put in your time like every other successful person in the world!

8/09/2006 12:54 PM  
Anonymous Whit said...

The Internet, creating international sht storms from idiotic blog posts since 1999.

8/09/2006 12:55 PM  
Anonymous Anonymous said...

Why the fark would I eat at a McDonald's in the first place? America, that shite is killing us! Go grab some veggies and chicken at the grocery store and try to live past 55! Same price, no a-holes serving you, no heart attack.

8/09/2006 1:07 PM  
Anonymous Anonymous said...

Standing in line at the counter at a McDonalds last week and a woman rushed in screaming and cussing that her drive-through order wasn't right. Thought she was a ranting bitch at first, but turns out it was her second trip inside - they goofed her order at the drive-through, and goofed it again the first time she came inside to fix it. I think two goofs in a row should merit a little ire from your customers. The Shift Manager inattentively took my order after that, and I ended up with several mistakes when I got it - ordered three combos and found only two soda cups when I got to the dispenser, ordered one Qtr Pounder with special toppings and it came with the wrong toppings, ordered a sundae and didn't get it, asked for ranch dressing with nuggets and got hot mustard in the bag, and two combos were delivered without fries. All minor mistakes, and ultimately corrected, but I felt a lot more sympathy for the cussing woman after I got my order. I agree that employees are not paid to take abuse, but you are paid to get the order right. The problem was obviously the apathetic, useless Shift Manager, who didn't pay attention to me when I ordered, and who seemed to care less about all of the mistakes that occurred under her nose within 5 minutes.

8/09/2006 1:13 PM  
Anonymous Anonymous said...

25 and working at McDonalds... ya that really gives her a reason to be respected. Get a career rather than a job and you don't have to put up with stupid people like that!

8/09/2006 1:52 PM  
Anonymous Jack said...

Give this young woman some credit. She has been annoyed with certain behaviors and posts a joke about it. An employee willing to taint your food is not going to tell you beforehand. It's kinda funny stuff too. Perhaps nearly as funny as the dude who posts the nutritional value of the meals on the wall. The difference is that he's not in on the joke and she is.

8/09/2006 1:58 PM  
Anonymous Heather Smith said...

I think that for the most part of the McRules are funny and true, but the other part is not funny and should not be true. There are a few things that I would like to touch base on...
1. I think that if you are going to talk like you are "all that" then you could at least spell that way.
2.#21 it is not the customer's fault that they do not know when it ends or begins and to be honest they shouldn't have to. Your job is customer service. So do your job or go get another one. If you can't be polite to people then you shouldn't be in a place where you are expected to be polite.
3.#32 & #42 contradict themselves you shouldn't be having a conversation if you are not on a break. People have to get back to work and are looking for FAST FOOD!! Ya know?!
4.If someones card is declined that doesn't mean they are cheap and need to put money into the bank (all the time) it may mean that their card has been cancelled due to:
stolen card
over useage
no money
Point is don't assume, you know what the word means right?
5.People all ready know that fast food employees are not exactly sanitary, but don't remind us, because of us you have a job, if you keep it up you may not and other people you work with may not either and then you are the one responsible.
6. #29 just like it may be hard to hear us, don't you think that we can't hear you, you know we aren't flawless either, and the screen doesn't always show the order I would know because I am the one looking at it not you. Or the sun reflects on it and we can't see it anyway, black and white lettering works better. Not red on red.

I have went to a McDonalds in Westminister, and ever time I went they ALWAYS without failure messed up my order. I feel like telling them-hey, why order? you'll give me what you want to anyway even if I didn't order it. Needless to say I don't go there any more. It is your job to be nice, polite, and get it right. People make mistakes, I understand that but not all the time.

8/09/2006 2:01 PM  
Anonymous Anonymous said...

Reading all of this stuff, I'm very happy I don't live in the USA...

8/09/2006 2:17 PM  
Anonymous Anonymous said...

Geez, I can see some of these rules but Joanna went overboard here. I've been to McDonald's enough that I could write up my own list of rules that employees ought to know such as:

1) Speak English properly so that the customers can order in the predominant US language.
2) When I give you cash, don't stare at it like I've asked you to explain Eienstein's Unified Field Theory. LEARN TO MAKE CHANGE.
3) Don't act huffy to customers who pay your salary. Without them, you'd be out on street corner waiting for the fleet to arrive. (Those who live in NYC during Fleet Week know what I'm talking about.)
4) Doing nasty stuff to food is in many places a crime. Don't think no one will catch you 'cause quite a few cops have nailed fastfood workers who've spit on their burgers.
5) Fast food is supposed to be FAST. That means we'd like to be processed in a speedy amount of time. If we wanted to take forever, we'd go to a decent sit-down restaurant.

I could go on but I think I've made my point. In any case, Joanna isn't going anywhere with her atrocious grammar and spelling so she'd best get used to giving service with a smile. She definately wouldn't cut it in any upscale restaurant.

8/09/2006 2:23 PM  
Anonymous Anonymous said...

You work at a freaking McDonalds, you don't get to make rules.

8/09/2006 2:25 PM  
Anonymous Anonymous said...

Joanna works at McDonald's.
Nobody likes to work at McDonald's.
Therefore, Joanna doesn't like to work at McDonald's.
People try to get the best job they can.
Therefore, Joanna works at McDonalds and hates it, but it's the best job she can get.

Joanna has posted a list that illustrates how bitter and awful McDonald's employees are, angering consumers by making them feel unwanted (guess what, if I walk in two minutes before you're closed, that means you're open. Clean after you're closed, genius).

This fuels the anti-fast-food attitude growing in America.

This attitude will lead to fast-food chains decreasing in numbers.

This will lead to a decrease in jobs.

Thus, Joanna has contributed to her own loss of a job, which is the best she can apparently do.

Good job, Joanna.

P.S. By the way, if you put pickles on my sandwich and I told you not to, it means you fucked up and you're stupid. The least you can do is rectify the problem.

8/09/2006 2:32 PM  
Anonymous Anonymous said...

watch the movie WAITING, its how it is at restaurants. dont believe it? go work at one. oh, by the way there is a war on....

8/09/2006 2:40 PM  
Anonymous Anonymous said...

1. she works at McD.


8/09/2006 3:09 PM  
Anonymous Anonymous said...

I'm sick of having to deal with some acne faced bitch giving me attitude at her 6 dollar an hour job when I'm on lunch break from a job that I've spent 5 years in college to get. Grow up.

8/09/2006 3:52 PM  
Anonymous mcdonald's owner said...

k I think we solved it. All the sympathizers go back behind the counter and take my order, all the abusers go back to counting money, cackling, and groping hot bimbos. Everyone in between who hoped to rationalize and "get through" to people, Shhhhhh!!! nobody read your posts.

8/09/2006 4:18 PM  
Anonymous Anonymous said...

k I think we solved it. All the sympathizers go back behind the counter and take my order, all the abusers go back to counting money, cackling, and groping hot bimbos. Everyone in between who hoped to rationalize and "get through" to people, Shhhhhh!!! nobody read your posts.

8/09/2006 4:20 PM  
Anonymous Anonymous said...

As a server myself, I am appalled. Yes, I deal with idiots on a daily basis (I may be a waitress, but I have an advanced's just totally useless). Yes, many of them are rude. But there is *no way* I would ever mess with their food. That's a big DON'T.

I can certainly empathize with Joanna, but there is no reason to ever touch someone's food. None. Dealing with annoying people is part of the job. It just is. It's harder than a lot of people realize. If Joanna is griping about this stuff, she needs a new job. It sounds like she's burnt out.

Not all of us are like Joanna, I promise. You piss me off in my restaurant? You'll just get slower service. And I won't write "thank you" on your check.

8/09/2006 5:01 PM  
Anonymous Anonymous said...

This is totally useless without a Fight Club reference.

You all fail obscenely.

8/09/2006 5:43 PM  
Anonymous Anonymous said...

1 - This isn't somebody making big news, it's somebody posting to their MySpace. Chill the Fark out.

2 - Exaggeration exists, and it exists in this set of rules. She's probably never even spit in a burger, much less done "unspeakable things" to one.

3 - Don't be a prick. They may be a worker at a crummy fast food place, but they're another human being, and until they ARE replaced by machines, treat them like people.

4 - THIS IS THE BIG ONE: If you don't trust the dirty, smelly, disgruntled, undertrained workers at McDonalds to make your food, DON'T ASK THEM TO MAKE YOUR FOOD FOR YOU! (What, do I need to draw you a diagram?)

5 - You can complain about a mistake on your order without being an ass. It was probably an honest mistake, so treat it as such.

6 - Again, this is somebody's MySpace. You're sitting here debating somebody's MySpace. You're spending brainpower on somebody else's MySpace. You have already forfeited your place as a higher being than this girl.

7 - You're not a socio-economic consultant, quit acting like one.

8/09/2006 11:19 PM  
Anonymous Anonymous said...

Please some of you people need to get over yourselves. So she decided to make a few rants about her job. Big deal. Everyone does that. Also to people who look down on her because whe works at McDonalds; you better be careful with your words because you may be working at a job like that someday. You never know what is going to happen in life. Plus she may be working there to pay for college, grad school, or wherever. If that is not the case then we don't all get what we want out of life. All we can do is just play the hand we were delt.

8/10/2006 12:40 AM  
Anonymous Ryan said...

To everyone commenting how customer always right is how things are....i still cant describe how wrong you are. You are not a special flower, businesses have TONS of customers pass through every day, and the percentage of disgruntled assholes is small. Their loss is easily made up for by the improved employee retention not having to deal with complete jerks every day. It costs a company hundreds if not thousands of dollars to train someone at a job, yes even mcdonalds has a training period. You do not spend hundreds if not thousands of dollars at mcdonalds every quarter, any 5 jerkoff customers combined do not. Do the math.

8/10/2006 2:08 AM  
Anonymous Anonymous said...

28. I fucking know what PLAIN means.. dont feel the need to include that means "meat and cheese only!"

Um, if you and your fellow fast-food employees understood that plain meant meat-and-cheese only, then we wouldn't have to order that way. Married to a man with severe food allergies to weird things, we have to order plain cheeseburgers. Yet, we regularly get burgers with everything... or just half as much... or regular hamburgers instead of plain cheeseburgers. If we wanted a slab of meat on a bun, sans cheese, we would have ORDERED hamburgers. After the first 50 times of getting incorrect sandwiches (resulting in hubby not getting to eat), we started ordering "Plain - just meat and cheese" to have a chance at getting it right.

And we rarely eat at such places anyways... only when traveling and unable to stop at proper sit-down restaurants, do we bother with fast-food hell. But, to quote Joe Pesci in one of those "Lethal Weapon" films: "They fuck you at the drive-through!"

8/10/2006 1:49 PM  
Anonymous 10539h said...

1 - 7 If you think that's my impression of a socio-economist then you're an idiot, and you don't know the difference between economics and marketing.

Don't confuse franchises??? Don't say "no cheese" if it already doesn't have cheese??? I'm not a f***ing fast food expert. If she needs to vent maybe she should do it over something that isn't so petty and bitchy. And she obviously spent a lot of time and thought on the list so she could post it on some lame myspace page where lots of employees go to complain about slow customers AND impatient customers. Speaking of which, if she actually doesn't care about customer preference, maybe she shouldn't harp so much on how efficient she thinks she's supposed to be.

In other words, anyone who is defending this lady can most definitely choke on a penis.

And you clearly don't even know wtf a socio-economist is.

8/10/2006 4:59 PM  
Anonymous Anonymous said...

If you don't nip this sort of problem in the bud, something posted on MySpace, Fast Food Network, Burger Conspiracy, and the McUnderground, these fry-slingers will start to get the idea that this sort of thing is funny and acceptable.

How many more snide remarks have you had to deal with from computer techs since that list of moronic tech calls went around the email mill?

You need to take the publically posted words of everyone who claims to speak for an organization, insofar as to call it "McRules", not simply being funny and calling it: "My rant about how crummy my shitty job is."

Don't you all know the power of the intarweb? Are you all McFools? Do you realize that this so-called "mere MySpace rant" could, in fact, be the next "All Your Base"? It starts simply with some pimple-faced summer job teenager (or 25 year old) quipping about whether you know the "McRules", then the next thing you know, you get inebriated on libations, step in the McDonalds, ordering a McWhopper, and they pull a McJihad on your asses! That's right, you start a McHolyWar, and they pull out their Weapons of Ass Destruction, such nefarious biological weapons that make you poop at an accelerated rate, destroying your sphincter!

All employees of McDonalds deserve to be treated with your utmost respect. All of them are golden gods who trump Jehovah, Allah, and Buddha. You should be ordering on your knees, because while you may make the mistake of placing an improper order, Joanna of the order of 25 Year Wisdom is but a humble McPriestess, who speaks the Truth of the Clown, and is incapable of making a mistake, being inattentive, or giving lackluster service.

When she asks you if you want fries with that, then by all that is holy, you'd better burst into tears of rapture, and beg her to be your salvation if that's what she believes will save your evil, stupid, inept, shallow, empty consumer soul.

Plus, you should drive a hybrid. They're quieter in the drivethru.


8/10/2006 10:02 PM  
Anonymous Anonymous said...

First of all it's called spelling...look into it. Second, if you are over the age of 21 and still wear a nametag, it is obvious you have made a poor career choice. Judging by yo po grama and stuff, school was not so impotant and now you just kick it with yo gurlz down at the rest'o' got get me a fish-o-let and quit yer bitchin'.

8/11/2006 1:00 AM  
Anonymous Anonymous said...

Some more McRules from a McDonald's manager:

1. Please don't call in complaining about how cold your food is when you arrive at home 15 minutes after you left McDonald's, of course the food is going to be cold, we don't offer thermal nuclear bags with your order.

2. When leaving the restaurant could you please take the time to throw out your trash instead of making an employee come around every 30 minutes to do what you should have done. This only slows down the speed of service because an employee has to clean up your mess.

3. When giving the employee the money for your order don't hand coins and bills to them all at once, could you please hand it to them seperatly.

4. Why do you ask how much an item is? The fucking menu is right in front of you.

5. To the elderly, don't be penny pinching whores, a small coffee costs $0.70, sometimes the price does change a cent or two, don't get mad at me because head office changes the price.

6. Breakfast ends at 11am(some stores earlier), don't come right at 11:10am when we're trying to switch from breakfast to lunch and demand breakfast, wake up earlier if you want shitty greasy Mcpigs for breakfast.
7. When ordering and telling the employee what you want don't say it fast, the employee does have to punch it in on their tills and they don't have super fast reactions to do this, just take your time when ordering. This is how most mistakes happen, so if you want your food to be correct, take it slow and pause just to make sure the employee has everything that you have said so far.

8. Don't eat the filet o' fish.

8/11/2006 1:30 AM  
Anonymous Anonymous said...

After reading the first three points in "Joanna"'s list, all I have to say is that I'm glad I've not eaten fast food in a decade. Joanna, good luck in life - with that attitude, it's no wonder that you continue to work at McDonalds after 2 years of "moving from place to place to different stores". I don't see much in your future.

"3. If im on my break and eating in the lobby, dont ask me to fetch you BBQ sauce. just because im still in uniform does not mean im on the clock." - If you are in the place of business wearing your uniform, you are representing the place of business. If you don't want to be bothered by people, LEAVE when you are on break.

"11. When i hand you your food.. and say "have a nice day!" you better respond with a smile, a "thanks, you too" or at least acknowledge my existence.. its called being polite people." Read the rest of your own post and then you can decide whether or not you know what being polite actually is.

"20. Listen when i say "your recipt will be at the next window" dont sit there and stare at me after i close the window." Maybe if you could actually enunciate your words, people would be able to understand what you said.

"35. If you ordered a burger without pickles and they somehow ended up there anyway.. just pick them off because thats all im going to do when you bring it back to me to "fix it"." This one I agree with - Pickles make such nice marks on the walls.

8/11/2006 10:10 AM  
Anonymous Dick Lewis said...

Let me make it clear for all, a customer you want to keep may be always right, but the customer that acts like an ass is worth getting rid of. So tell them when their wrong, they just may need it,,, as for the mcployee, she makes a good point, but seems to forget, we as customers could bitch about way more then she can. I dont know how many times I have drove home to find I had diet instead of real coke. or that i had no napkins, or was missing a item. There are times when I had someones elses order, but I drive away without pouring the complete order all over my seat to double check stuff. I shouldnt have to know her job as well as my own... Aand that drive through speaker system, come on, we can talk to a man on the, but you cant understand that thing on a crystal clear day. And as for closing, thats just crap, dont come in right before I close, Just think about how stupid that smelly twat must be to say that. If I could say that where I work, After a few months I would have it down to dont come in at all. Closing time is just that, closing time, you close, you clean, THEN you go home. It does not mean clean first so you can run out at the bell,,, this aint highschool bitch

8/11/2006 2:32 PM  
Anonymous Anonymous said...

I've been working drive-thru at McD in SF for 3 years.

Here are my thoughts, specifically:

1.I don't care if they cry about it unless this slows me down with the next order.

2.When I have to tell someone something is out of order, I always assure them that this is just as frustrating to the McD staff as it is to them.

3. I don't eat lunch in the lobby. The last thing I need while I'm eating is to be in contact with the same surfaces the average lobby customer has been touching.

4. I can probably get your order right in English, Spanish or Mandarin. If I could also do it in some 4th language, I probably wouldn't still be working a minimum wage job to make ends meet while I continue to fail paying off my M.A. degree.

5. 'Dont confuse franchises! we dont biggie size, we dont have onion rings or nachos, and may not "have it your way"'

I usually prefer to pretend I've never heard of the other chains or their products.

6. No customer can count their own change faster than I can, so I haven't had this problem. OTOH, if I get a random amount of change, instead of some amount that actually relates to the order, I will not correct your math. I will input the amount you gave me and give back what the machine calculates as correct. If it's $0.99 instead of a dollar, go complain to your math teacher. I know WTF I'm doing.

7. If a customer says 'no tomatoes', I put 'no tomatoes' on the order and trust my friends in the kitchen to get it right. And they DO get it right. This is faster than reviewing product content, and it doesn't reward people for being dumb by giving them extra attention on company time.

8. See commentts on #6. I have 15 seconds to get the drawer shut, and chances are you've already fucked up my stats on the 25 seconds I was supposed to limit you to in making me input your incoherent order data. Corporate headquarters says they cannot afford to have me humor everyone as much as you're asking me to humor you. Please feel free to file a written complaint after you've got out of my face... and then throw it away. This is will have precisely the same best result you can expect from making such a complaint to me personally. No, I can't open the register for you again. Sorry. Hopefully you'll some day overcome being stuck with a handful of coins just this one time. Have you considered therapy?

9. I save the sticky change for the people who give me sweaty, wrinkly bills. I figure that's fair enough.

10. If you're surprised your sauce isn't in the bag because you didn't realize you'd forgotten to order sauce, that's one thing.
But if you get annoyed, with that and then you have to ask me what sauces we have and think about it when I ask what sauce you wanted, well... you should be able to see my point there. But why don't people see my point? Fortunately, there's a law in SF that literally makes it illegal to read someone's mind, even if they want you to. I have been known to mention this to customers whenever I have been criminally solicited in the described manner. The thing is, I usually can read their minds, but there's often nothing there to read in terms of completing the order to their satisfaction

11.'Have a nice day?' I don't tell people what kind of day to have. This isn't LA.

12. The intercom connection is often so bad where I work that no one is surprised when I ask them to repeat the order. Telling me to get an order right and refusing to repeat it under these conditions is covered under 'reading the customer's mind', which I have covered.

13. I don't work closing, but I can assure you that people coming in 2 minutes before closing time will get excellent service. For exactly 2 minutes. If you come in then, you better have your shit together.

14. If you haven't made up your mind, the person behind you probably has made up theirs. It costs McD money to have employees in attendance while you make up your mind while these employees could be serving anyone behind you in that line of people trailing out into the street behind you.
Your indecisiveness is killing the economy. Shame on you.

15. If you pull up in a diesel and someone one the intercom repeatedly says 'please cut your motor', feel free to say 'what?' eleventy-billion times. This is no problem, really... assuming you don't care about people timing you, and then later blogging the incident with your license plate number included.

16. 'The bills I give you for change have also been checked for possible counterfeiting. Please expain why you want us to stop providing this service.'

17. 'I cannot process a combo meal order without a drink... I cannot process a combo meal order without a drink.' Please, don't let's confuse the customer further by doing anything other than repeating this statement as many times as may be necessary for it to sink in. saying anything else just gives them an excuse to act like they're somehow capable of not understanding this simple policy. If they say 'but they do it all the time!' I just say 'No, they don't.' The ordering system won't back down, so I just figure I'll become an extension of the ordering system immediately, rather than after allowing these people to use anything I might say to further cultivate the delusion that they can get something the machine won't give them.

18. I am faster than any 2 customers who know what WTF they are doing. If I'm talking to another cutomer, it's usually because I've had to de-prioritize you as someone who can't articulate a coherent order, or because the other customer is an even bigger fuck-up who requires my continuous verbal attention in order maintain any semblance of consciousness while simulating the act of placing an order much as a pet chimp might simulate the act of using a word-processor.
More importantly, if I had to practically perform remote brain surgery on you while you were at the intercom, YOU HAVE USED UP YOUR SHARE OF McPATIENCE. You do not get to take another turn interfering with the order after yours once you have interfered with the order ahead of yours. If you see me hold up my finger, please be assured that I am not listening to you, and that continuing to speak will only slow down the other thing I'm doing, further delaying my ability to put the thought of watching paint dry out of my mind long enough for you to obliquely ask me to read the whole goddamned menu to you after you've already proved you couldn't read it yourself when you were at the intercom. be patient or be literate. Your choice.

19. People often don't have enough experience using the McD drive-thru to realize they should go to the next window.
The fact that McD sometimes works on single-window adds to the confusion.
My bigger peeve is with people who don't listen when I tell them over the intercom to come to the first window, and then drive right past the highly-visible first window even though I always stick my arm out the window. I people can neither hear nor see such things, I fail to see why they should be allowed to drive to begin with.

20. Wanna stare at me? Fine. Just don't slow down the line. My rent comes in through the window and you're in the way.

21. Clearly(as has been articulated to me on many occasions) the refusal of McD to provide breakfast during lunch or lunch during breakfast is just one more thing that The Man does to keep The Brothers down.
That's exactly right, Sir. I have specifically asked my asian and hispanic co-workers to deprive you of your arbitrarily scheduled meal item in order to oppress you politically because I am a White Devil. Getting paid minimum wage in order to do this to you keeps me laughing maniacally all the way to the bank.

22. If a senior drives past and says they forgot to order, I'm always tempted to tell them that DID order, and that their food is ready at the 2nd window. I haven't yet given in to this urge, but I figure it's just a matter of time. Since the people at window 2 will probably have to take this person's oder over again, anyway, this save the time otherwise wasted on taking it the first time. The next-most likely scenario is one in which the driver will simply forget to stop at the 2nd window, also, and simply drive off, which is probably more statistically cost-effective than having them pull through a 2nd time. If they manage to forget that they're hungry, even better!

23. Whetever you expose at the drive-thru window, I will assume you want me to stare at. If you don't like the face I make while I'm staring, then show me something better.

24. Your card proabably didn't work because you're using debit, not credit. Credit usually goes right through because that's how the credit card makes its money - letting you use some of theirs. Your bank won't authorize the transaction because it's YOUR money and they make their money by using your money, so they don't want to give it up to you at McD. Feel free complain to your bank.

25. Feel free to talk shit while I can hear you on the intercom, but assume I'm writing down everything you say for some kind of blog project, which will probably include your license plate number and any phone numbers or street addresses you're trusting enough to mention into your cellphone while I'm trying to get you hang up and place a damn order with me. Also, any rhetorical questions you may ask while at the ordering point, you may find have been interpreted non-rhetorically by the time you get to the window.

26. Putting your money on the ledge is great. It means I might not have to make any actual skin contact with you. Why do I stick my hand all the way into your car when I give you change? So that when you drop it, it falls inside of your car, not oustide. You're welcome. See... I know you would drop it. Wow... how did I know that?

27. I'll bet Burger King has a different toy.

28. We have a button that says 'plain'. Every time I press that button, the kitchen produces the same result. If you mean something other than 'plain', don't make me press this button. DON'T.

29. Don't make me come out there and read the damn screen to you. If you can't read it from there, you shouldn't be driving. The cop behind you is looking sort of impatient...

30. Sure you can order a large ice cream cone. Or a small one. Or a medium one. We have small, medium, and large. They just all happen to be the same size and the same price. That's why we only use one order button for them.

31. If I were gay, wouldn't I at least have a better haircut?

32. We don't rush you. We comply with time constraints designed by the corporate head office in Chicago. They know what they're doing and billions upon billions of dollars are constantly proving this fact. If you feel rushed, it's because you're so slow they can't reformulate for your presence and also make a profit. Maybe you need some better meds?

33. We actually CAN change your $100 bill at 6:00 AM, but it will take a minute or two. If that's too long, you can always go wait a few hours for your bank to open. Think about it.

34. The correct response is 'The horse has a kidney stone.' Act like this should make perfect sense and they'll become confused and distracted enough to stop bothering you.

35. No pickles? Fine. Show me the damned receipt. It better say 'no pickles' or you can f*** off.

36. Actually, DON'T clean up your mess. Leaving a mess shows everyone what a badass mo-fo you really are. Really. We're all very terribly impressed with you. You've really got your act together, running such a savage burn on an upscale establishment like ours and totally getting away with it. No one who sees you do this would dare to imagine you have a small penis...

37. If everyone in the car agrees that spending an extra 10 minutes to get the food is worth it in order to avoid rolling down the car window, you've got an interesting little crowd there. Good luck with that.

38. The longer you all try to order at once, the longer it will be before you get your food. Your choice.

39. I am known for jumping out the window to grab money. Again, if I'm sticking my hand deep into your car to give you the money... you're welcome. Now shut up before I blog you on this.

40. We can do light ice, but if you have a spefic threshold for 'light', tuff. We can give you a drink with no ice and a cup of ice and you can weight it out on your little gram scale.

41. Either spit out your Freudian cigar or pull up to the 2nd window where I can read your smoke signals. I can't read your lips through the wall.

42. Honk your horn all you want. If the person in front of you gets out of the car to kick your ass, then I won't have to risk getting fired to see that you get your ass kicked. Honk away!

43. Talk shit if you want to. My friends have their hands all over your food right now.


44. The item you want was discontinued a year ago. 'But WHY!?' Good point. With you buying one of them every year like clockwork, McDonalds was really raking in the cash on that item.

-Josh Broyles

8/11/2006 5:14 PM  
Anonymous Anonymous said...

i'd like to feed that bitch at mcdonalds........forcefully one buger at a time

8/11/2006 8:44 PM  
Anonymous Anonymous said...

Holy Jesus...

Man do people get upset when some girl vents her frustrations about her job. Like everybody here doesn't have a mental list of beefs with their job. I worked for the Clown 12 years ago for a few months and can really identify with what she's saying. And I got some more, to boot...

1. When you choose to eat at a fast-food restaurant, realize that with the breakneck pace and staff that, generally speaking, is relatively inexperienced in the workforce, you have to expect errors from time to time. I assume most of you grew up watching Sesame Street, so voice your dissatisfaction in a civilized manner. In what other aspect of life is it acceptable to throw a fit at people for a mistake? If you yell and scream at people, do not expect courtesy in return. You are dealing with people, not machines. If you are really dissatisfied, cut your losses and walk. At least you'll have your dignity. These kinds of mistakes shouldn't happen? Maybe not, but they do. McDonald's is staffed by human beings, not robots. Deal with it like an adult.

2. If the franchise you patronize is "always making mistakes", why do you continue to eat there? This isn't Communism. Why are you rewarding incompetence with your hard-earned money?

3. Common sense prevails when a restaurant is about to close. How many people who have commented can truly say after some co-worker has come along and unloaded work on them with two minutes left to go in the day said to themselves "Well, I have two minutes left, so pitter, patter and get at 'er!" McDonald's employees, like you, have friends and families and lives outside of their jobs. They already have to stay later to make an order. Expect them to enjoy it as much as you enjoy staying late at your job because of some doofus.

3. How many people here have no respect for people because they work at a fast-food restaurant? WHY? What is it about fast-food employees that upsets you so much? Just because someone is working behind the counter at McDonald's doesn't mean they don't deserve a little bit of courtesy and respect. During my time there I've come across five year old children with more courtesy than some grown adults. It doesn't matter that you're spending money there... manners are mandatory. Even if a worker is doing something to deliberately piss you off, there is still no need to act like a dingus. Get your money back and eat somewhere else.

4. You can't pay $5.00 for lunch and expect five-star restaurant service. It is FAST food. The idea is you get a cheap hot meal in a few minutes. You want great food, expertly prepared with excellent selection and service? Go to the another restaurant... and expect to pay $20. McDonald's is what it is. Cheap food, prepared quickly by bored and uninterested teenagers. Has been for 50 years. Don't expect anything from that formula to change. McDonald's service is crap... but what are you expecting? You get what you pay for. You don't buy a Honda Civic and expect it to perform like a Jaguar. Don't expect McDonald's to be like a trendy Manhatten bistro.

5. Threats don't work. "I'm going to Burger King" is not going to affect their paycheck in the slightest. They don't take it as a personal affront. They don't own stock in the company. There is no profit sharing program (at least I'm not aware of). Telling the manager is pretty pointless to, as he cares just about as much as those on the front line. You're going to Burger King? Wow, I'm sure they hope that the other thirty people in line didn't hear you.

6. I hate waiting in lines. A lot. But, instead of yelling at the girl taking the order behind the counter, who has absolutely no control over how many people choose to enter the restaurant at any given time, I go before or after busy times. If I can't, well then, I expect to wait in line.

7. While we're on the subject of lines, don't commit to a line until you know what you want. Let others who know what they want go ahead of you. This is not only courteous to the staff, this is also courteous to the other patrons, unless there is some specific reason why you can't. And have your money out and ready to pay. Fast food is only as fast as the two people involved... the staff member... and you.

8. Pick the damn pickles off your burger! I can't believe that people will waste time and food demanding that a whole new burger be made without pickles when in 5 seconds the bun can be lifted, the two slices of pickle can be taken off and deposited on the tray or int he take-out bag. Don't give me that "I have no place to put them" nonsense. All that proves is that your a self-serving prig.

9. About the "unspeakable things" in people's food. I've never done it, and I've never condoned it. But regardless of that, it happens. It happens at McDonald's as well as some of the fanciest restaurants in the world. I'm confident in the food I'm eating, because I treat the people who prepare it with respect. If I have a complaint, I speak out, but with grace and manners, and to the appropriate supervisor. I've rarely been in a situation where I've refused to patronize a place.

All in all, life in general goes a lot easier when you are a little bit courteous, helpful, polite and respectful. In fast food joints and the world at large.

8/11/2006 9:54 PM  
Anonymous drewe said...

i have been working in a customer service role for over seven years years now and have had to put up with a lot of shit from customers. this includes glass ashtrays thrown at me, death threats, and quite a lot of verbal abuse. although all this has happened i still enjoy my job (i would leave if i didn't. there's no point in complaining if you're not going to do something about it)
you want to talk about customers who show don't show you any respect and think they are above all else, come and work in a casino and learn all about it. if someone is rude or arrogant i just don't treat them with the same courtesy and level of service i use on the more friendly customers. i've found you can still make people upset by leaving out a 'please' and 'thank you' when serving without you ever really doing anything wrong. it's a give and take situation. if they show respect, so should you. it seems these rules are for customers who made a mistake somehow rather than being arseholes, so if the way you are going to retaliate is by spitting in their burger, thats crossing the line get over yourself. you don't take your job home with you so why should you care.
the customer is not always right. only when you rely on them for tips. but everyone makes mistakes and should be forgiven for that.

8/11/2006 10:34 PM  
Anonymous Anonymous said...

what on earth gives her the right to be so rude?! the universe is round and she'll get what she gives out... besides... she's working at mc donald's!!!!!!! what a career she has going for her! please, you can start telling me how to order my food when you get a college education and off of welfare.

8/12/2006 12:23 AM  
Anonymous Michael said...

I understand your frustration with obnoxious customers. People are getting ruder every day. So I'm not going to nitpick at individual items on your list. But if you want a better job and want to get to a position where you don't have to deal with those kinds of people, then you better take a remedial English course and brush up on your spelling, capitalisation and punctuation. Or are you just too lazy to do a good job?

8/12/2006 7:40 AM  
Anonymous Anonymous said...

1) I beg to differ, if I can order a plain burger, then you can at least leave off the pickles.

2) If I order a burger without pickles, and they got on there anyway, it's YOUR mistake. Correct it.

3) Last I checked, two minutes before your closed means you're still open.

4) You're right, it's only cheeseburgers. WHY CAN'T YOU GET IT RIGHT AND NOT MAKE ME REPEAT MYSELF?

5) On your blog you state that it's annoying if people don't ask for sauce and then get upset when they get none. Well, 98% of the time, I CLEARLY STATE the sauce for my mcnuggets. It even shows up on the screen! Yet, I HAVE TO TELL THEM TO GIVE IT TO ME at the window because they don't put it in the bag. Again, this isn't rocket science.

6) people stare at you while you close the window? AWWWWW! Maybe if the three cars in front of them weren't there waiting for their food, they would pull forward and have something better to look at.

8/12/2006 1:15 PM  
Anonymous Josh Broyles said...

This 'rules' item has pretty much opened up a can of worms for me, so if someone wants me to shut up, I'll consider doing so. Otherwise, I'll assume I'm welcome to provide continuous commentary on what has been posted so far, startting with things subsequent to my initial contribution...

>1. When you choose to eat at a fast-food restaurant, realize that with the breakneck pace and staff that, generally speaking, is relatively inexperienced in the workforce, you have to expect errors from time to time.

To put it another way, who should we be quicker to forgive for errors; a teenage kid fresh from central America without a highschool diploma working his ass off, or some middle-aged Yale graduate telling us 'Mission Accomplished' when there are at least 3 more years of war on the way?

>2.If the franchise you patronize is "always making mistakes", why do you continue to eat there? This isn't Communism. Why are you rewarding incompetence with your hard-earned money?

Everything at McD is precisely the way it is because that is what the market demands. In capitalism (yes, I'm a capitalist) how much money your company makes is the essential measure of how well your company meets the demands of the market. Everything from the size of the dyhydrated strawberries in the sundae sauce to the height of the order screen is calculated to maximize profits, and this also includes acceptable failure rates. When a customer comes by my window and tells me that my co-workers have made a specific mistake, I consider this valuable information. If the customer tells me something vague about constant mistakes, this just tells me that we're making exactly the right series of mistakes that will bring this customer back. Good on ya' co-workers! Our fuck-ups are better than those of our competitors! Yay!

>3. Common sense prevails when a restaurant is about to close.

Common sense is what tells us the Earth is flat.

>3. Just because someone is working behind the counter at McDonald's doesn't mean they don't deserve a little bit of courtesy and respect.

I appreciate the courtesy and respect when I get it. What matters to me, though, is being able to perform my job up to spec. If the line doesn't move, company money is burning and I can smell it. Call me any name you want, but the line has to move.

>4. You can't pay $5.00 for lunch and expect five-star restaurant service.

I think this is partly the fault of those McDonalds locations that overperform. People at my location will go out of their way to accomodate customers when they can do it, since the ultimate point of the game is just to get people to come back. I understand we may be raising the bar a little bit for other locations that won't be able to perform in kind.

>5. Threats don't work. "I'm going to Burger King" is not going to affect their paycheck in the slightest. They don't take it as a personal affront.

'I'm going to Burger King' is something I might take more seriously if I heard it more than 2 or 3 times a year. To me it just sounds like 'I'm still going to McDonalds in my mind, but I'm being outwardly spiteful in order to persuade you otherwise!'

>6. I hate waiting in lines.

The lines are made of customers. No matter how long they have waiting in line to contemplate their proper order, 99% of cashiers will still be able to input the data faster than the customer can spit it out. The number of cashiers is partly a function of available physical space, and partly of the number of customers who have been numerically projected as present at any given time of day, assuming that they will each put up with x amount of waiting in order to get their food. One reason this doesn't work perfectly is that McDonalds doesn't tell the customers when to come in. Trust me: if you actually call an hour ahead and make an appointment, you'll receive immediate service. No joke.

>7. While we're on the subject of lines, don't commit to a line until you know what you want.


>8. Pick the damn pickles off your burger!

Pick the pickles off AND please DO say something.
We actually do want to know. If something like this is happening repeatedly, we actually do want it to stop.

>9. About the "unspeakable things" in people's food. I've never done it, and I've never condoned it.

Agreed. The way I think everyone sees it where I work, if someone gets you so pissed off that you deliberately screw up their order in some way, then they have won, and you're giving them the excuse they need to get you pissed off next time. Every time some A-hole drives away with EXACTLY what he ordered in spite of himself, I think 'McD: 1, A-hole: 0'.

>But regardless of that, it happens. It happens at McDonald's as well as some of the fanciest restaurants in the world.

I imagine that it is only more common at the fancier restaurants, because there's a different class dynamic and a different quality of class resentment. To take someone down a notch in your mind, you have to have a notch for them to begin with. With a lot of customers where I work, the only notch they have is some last shred of human dignity that they cling to in defiance of everything around them. Only a total sociopath would want to take that away.

>I'm confident in the food I'm eating, because I treat the people who prepare it with respect.

Quite. There might be one nutjob at any particular restaurant who will mess with your food anyway, but not a whole crew of them. I think you'd probably have to piss off EVERYONE where I work before even our sketchiest person would consider trying to slip anything by.

>All in all, life in general goes a lot easier when you are a little bit courteous, helpful, polite and respectful. In fast food joints and the world at large.

WTF? Are you Canadian or something?

8/13/2006 1:25 AM  
Anonymous Josh Broyles said...

> what a career she has going for her! please, you can start telling me how to order my food when you get a college education and off of welfare.

If it weren't for McDonald's hiring me I'd have been homeless at the end of the month.
College education? Got it. I've got more credits than some of my professors had.
Off welfare? Damn straight. I work 7 days a week and I like it.
I don't know what her situation is, but it might be like my own... might it not?

>But if you want a better job and want to get to a position where you don't have to deal with those kinds of people, then you better take a remedial English course and brush up on your spelling, capitalisation and punctuation. Or are you just too lazy to do a good job?

Again, I don't know that her own situation compares to my own, but I also don't know that it doesn't. One reason I didn't check for typos in my first comment (did she on her list?) is that I didn't think anyone would stoop to making a point of it here. I found errors of the pertinent type in every damn book I read in college (which is a lot; trust me) and yet my thesis contained ZERO errors. Considering how well my spelling, capitalization and punctuation have blossomed into career opportunities in the real world, I rather have to ask why she would even have bothered to capitalize or punctuate at all. I mostly just do it out of habit anymore myself.

>1) I beg to differ, if I can order a plain burger, then you can at least leave off the pickles.

Yes. It is much less work to get it right the first time, which is overwhelmingly the case where I work.
(the next part is NOT directed specifically to you, anonymous, but to a larger group of abstract people for whom you may be speaking as well)
If more of the customers could get their own order right the first time, that would help a lot in the final end result.
The worst time for people to decide what they want is after they've pulled away. The best time is before placing the order.
But who are we to argue at McD? We're just the people who won't get your order right until you do. Go ahead and yell. Maybe we can magically turn back the clock to a time before your innocence was shattered by the assumption that you wanted pickled simply because you forgot to mention 'plain'. The horror... the horror...

>2) If I order a burger without pickles, and they got on there anyway, it's YOUR mistake. Correct it.

If that's really what happened, correcting it is least we will do to assure your satisfaction. I really wish I could tell you exactly which McD I work at.

>3) Last I checked, two minutes before your closed means you're still open.

Completely open... for exactly two minutes. Do you have a transaction in mind which can plausibly be completed in under 2 minutes? REALLY?

>4) You're right, it's only cheeseburgers. WHY CAN'T YOU GET IT RIGHT AND NOT MAKE ME REPEAT MYSELF?

What I love most about hearing customers repeat themselves is how that data mutates each time. If I could record this sh** and post it here without getting fired, I'd have done that TODAY.

>5) On your blog you state that it's annoying if people don't ask for sauce and then get upset when they get none. Well, 98% of the time, I CLEARLY STATE the sauce for my mcnuggets. It even shows up on the screen! Yet, I HAVE TO TELL THEM TO GIVE IT TO ME at the window because they don't put it in the bag. Again, this isn't rocket science.

This is a very fair complaint. I would suggest not ordering the sauce to begin with, and then asking for it before you leave. Same result, only quicker. Also, the window guy won't have to wait until the Quayle administration for you to decide what sauce you want while the cars pile up behind you.

>6) people stare at you while you close the window? AWWWWW! Maybe if the three cars in front of them weren't there waiting for their food, they would pull forward and have something better to look at.

The cars are stuck in front of you because someone is being considerate enough to change his order one last time BEFORE pulling away rather than AFTER. If you're stuck next to my window while this happens, I will do my leve best to amuse you if at all encouraged to do so. Test me if you dare, and you'll probably laugh until you wet yourself.

Sometimes I think I like this job a little too much...

8/13/2006 1:57 AM  
Anonymous Anonymous said...

Fry my burger Beyatch!!!

8/13/2006 8:15 AM  
Anonymous Anonymous said...

I stopped eating fast food 5 months ago after I had a heart attack at the age of 35 because one of my arteries was clogged with fat. Since then, I've lost 40 pounds and am a healthy 176 pounds, 5'7". The very thought of a french fry makes me nauseated. All I can think of is how much fat I'd be ingesting.

8/13/2006 3:21 PM  
Anonymous Anonymous said...

Kinda funny about some of these asanine posts."She works at Mcdonalds, so shes below us"! Nice attitude guys. I work at Mcdonalds; and a couple days ago a customer wanted no pickles on his burger, and we accidentally sent him one with pickles. A small mistake, one that we would have rectified in a matter of seconds, but he wanted us to note that we were a bunch of retarded idiots that couldn't boil water without burning it. My Co manager said thank you, we will fix it for you,came back to the kitchen to assist with the preperation of
the guys new burger, and accidentaly dropped his bun on the floor. While getting his bun from the ground, she mopped up a small grease spill on the floor with the top part of the bun, just so one of us wont slip and fall. Then when his bun was prepared,sans meat, the co manager decided his hamburger meat was dirty, and proceeded to lick it clean. The customer was very satisfied with his pickleless burger and told us, "Bout dam time you got something right". Hope you enjoyed your burger sir!

8/13/2006 9:41 PM  
Anonymous Anonymous said...

Yup, working fast food is brain surgery. It's so complicated to follow a simple set of instructions, no means no, yes means yes, Fry my burger beyatch means fry my burger beyatch. Serve your purpose in life and fry that burger well as I know plenty of people who are willing to do it no matter how much I treat them like the TP I wipe my behind with.

Boo freakity hoo I'm a moron and I work fast food and I expect to be treated like the CEO of Enron.

8/14/2006 9:18 AM  

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